Post Content

The Home Improvement Contractor Arbitration Program promotes speedy, efficient, and fair resolutions to disputes between homeowners and registered contractors and/or subcontractors regarding home improvements. It is part of the Home Improvement Contractor Act, which became Massachusetts law in 1992.

Is Arbitration Right for You?

Ask yourself the following questions to determine if arbitration is right for you:

  • Do you qualify?
    • To qualify for arbitration, you must be able to prove that:
      • There was a written contract for the job;
      • The contractor was registered as a Home Improvement Contractor on the date the contract was signed;
      • The contract was for improvements, repairs, renovations, alteration, or additions to a preexisting owner-occupied residence with no more than four units;
      • The property or residence is located in Massachusetts;
      • The property is your primary residence; and,
      • The Request for Arbitration is filed within two years of the contract date.
  • Is it the most effective way for you to pursue your claim?
  • Do you have enough time?
    • Generally, it takes 75 days to reach a decision.
  • What is the extent of your damages?
    • Any potential arbitration reward will be based on an accurate assessment of your damages.
  • How much will it cost?
    • The Request for Arbitration is subject to a fee based on the size of your claim.
  • Do you have enough evidence to support the claim?

Once you have decided that arbitration is right for you, you may consider finding a lawyer for legal guidance.

How to File a Consumer Request for Arbitration

With the help of the step-by-step guide on how to file a consumer request for arbitration, you can file a homeowner request form.

If you have additional questions about filing for arbitration, you can:

Have you been through the arbitration process and have recommendations or tips? Let us know in the comments, or tweet us @MassGov.

Written By:

Tags: , , , , , , , , , , ,

Recent Posts

Pick a Pumpkin from Massachusetts This October posted on Oct 8

Pick a Pumpkin from Massachusetts This October

This is a guest blog post from the Massachusetts Department of Agricultural Resources (MDAR), written by Julia Grimaldi. The pumpkin may be the quintessential symbol of fall in Massachusetts. New Englanders associate the squash with a change in temperature, shorter days, and Halloween. When fall   …Continue Reading Pick a Pumpkin from Massachusetts This October

What Is the Abused Person’s Notice of Rights? posted on Oct 7

What Is the Abused Person’s Notice of Rights?

Domestic abuse can be sexual, physical, and emotional, and affects people of all ages and backgrounds. If you or someone you know is in an abusive relationship, you aren’t alone. October is Domestic Violence Awareness Month. A 2010 report on intimate partner violence by the   …Continue Reading What Is the Abused Person’s Notice of Rights?

How to Help Prevent Bullying posted on Oct 6

How to Help Prevent Bullying

In 2013, 16.6 percent of high school students in Massachusetts experienced bullying on school property, according to the Youth Risk Behavior Surveillance System (YRBSS) at the Centers for Disease Control and Prevention (CDC). Bullying can happen at school, on the bus, in your neighborhood, or   …Continue Reading How to Help Prevent Bullying