Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

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Holiday Shopping Series: Bait and Switch

Holiday Shopping Series: Bait and Switch posted on Dec 13

Most consumers have heard of the term “bait and switch,” but may not be aware when it happens to them. A sales representative may try to convince you to buy a different item than the one you came for, which may simply seem like a   …Continue Reading Holiday Shopping Series: Bait and Switch

Recent Posts

Santa baby: The yacht, duplex and checks really add up! posted on Dec 11

Santa baby: The yacht, duplex and checks really add up!

  Holiday-induced debt can be a problem for many Americans looking for the newest cell phone, electronic device, or the hottest new kid’s toy. Many companies plan major product releases during this shopping season and are unyielding with their advertising. According to new data from   …Continue Reading Santa baby: The yacht, duplex and checks really add up!

Holiday Shopping Series: Return Policies posted on Dec 10

Holiday Shopping Series: Return Policies

Despite your best intentions, some gifts you buy this holiday season may need to be returned or exchanged. In fact, the National Retail Federation released a survey that showed almost two-thirds of people said they made at least one return during last year’s holiday season.    …Continue Reading Holiday Shopping Series: Return Policies

Holiday Shopping Tips: Gift Certificates posted on Dec 6

Holiday Shopping Tips: Gift Certificates

    Gift certificates are a popular option for many gift-givers during the holiday season. From nail salons, to restaurants, to grocery stores, gift certificates can be used just about anywhere.  The National Retail Federation said gift cards are the most popular item on consumers’   …Continue Reading Holiday Shopping Tips: Gift Certificates

Holiday Shopping Series: Package Theft posted on Dec 4

Holiday Shopping Series: Package Theft

    The United States Postal Service estimates it will deliver around 900 million packages this holiday season. Package thefts rise during the holiday season, and some thieves will even follow delivery trucks to scoop up packages as soon as they are delivered.  So far this   …Continue Reading Holiday Shopping Series: Package Theft

Marriott’s Starwood Hotels Have Suffered a Major Data Breach posted on Dec 3

  Over 500 million people may have been impacted by a data breach affecting the Marriott’s Starwood hotels guest reservation system. Marriott International, which owns the former Starwood brand hotels, says that in early September, an alert from a security tool provided notification that an   …Continue Reading Marriott’s Starwood Hotels Have Suffered a Major Data Breach