Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

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Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22

The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.

Recent Posts

Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20

Do-Not-Call Consumer & Solicitor Responsibilities

The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.

Registry of Motor Vehicles Mimic Websites posted on Jul 14

Registry of Motor Vehicles Mimic Websites

Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.

Stay Safe While Catching Pokémon posted on Jul 13

Stay Safe While Catching Pokémon

Pokémon Go, the new Nintendo app sweeping the world, melds famous fictional creatures with reality to allow users to “catch ‘em all” throughout their daily lives. But with the game’s new mobile dominance and rising popularity, comes real-world dangers for consumers.

Summer Series: Festival Scams posted on Jul 11

Summer Series: Festival Scams

Food festivals. Wine and Beer festivals. Music festivals. Art festivals. There is no shortage of ways for consumers to partake in a favorite activity this summer. However, scammers have begun to take advantage of individuals wishing to attend a festival by creating phony websites and “selling” tickets to events that don’t actually exist.

Private Party Used Car Sales – What You Need to Know About Proper Title Transfers posted on Jul 1

  Many consumers turn to private party sales to buy a less expensive car or sell a used vehicle without a lot of hassle. However, consumers should be aware of potential pitfalls associated with private party sale transactions. When selling a used vehicle, there are   …Continue Reading Private Party Used Car Sales – What You Need to Know About Proper Title Transfers