Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Monthly Archives: September 2017

Flood-Damaged Cars Posted on Sep 25

Flood-Damaged Cars

  Hurricanes have wreaked havoc on the United States over the past few weeks, tragically resulting in lost lives and homes. Many residents also saw their cars destroyed from rising flood waters. Industry experts are estimating around 500,000 to 1 million vehicles were damaged by   …Continue Reading Flood-Damaged Cars

Uber Scam Posted on Sep 25

Uber Scam

  Our Office’s consumer specialists recently received a call from a distraught Uber driver who believed he had been scammed. He explained that he received a phone call from someone claiming to be a representative from the rideshare company and was asked to provide personal   …Continue Reading Uber Scam

Managing bills after a natural disaster Posted on Sep 22

Managing bills after a natural disaster

Following a natural disaster, consumers in the disaster area are undoubtedly faced with challenges. After making sure loved ones are safe, attention turns to repairing damages and salvaging belongings. Day-to-day activities are often forgotten or put off. But it’s important to remember there are responsibilities,   …Continue Reading Managing bills after a natural disaster

Natural Disaster Preparation Posted on Sep 19

Natural Disaster Preparation

A natural disaster or severe weather event can strike at any time, that’s why it’s imperative for consumers to be prepared. The Office of Consumer Affairs and Business Regulation and the Division of Insurance offer the following tips for preparation and your safety after a   …Continue Reading Natural Disaster Preparation

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 4—Slamming and Cramming Posted on Sep 12

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 4—Slamming and Cramming

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 4—Slamming and Cramming

We’re Moving! Posted on Sep 12

The Office of Consumer Affairs and Business Regulation will be moving this Friday, Sept. 15, 2017. If you have any questions or concerns, here’s where we’ll be next week!   Office of Consumer Affairs and Business Regulation 501 Boylston St., Suite 5100, Boston, MA 02116   …Continue Reading We’re Moving!

Equifax Breach Posted on Sep 12

Equifax Breach

On September 7th, credit monitoring company Equifax announced that a breach of their system exposed names, social security numbers, birth dates, and other data for approximately 143 million Americans – that’s about half of the U.S. adult population. In Massachusetts, 2,929,675 residents were affected. Equifax   …Continue Reading Equifax Breach

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 3—Bundled Services Posted on Sep 8

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 3—Bundled Services

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 3—Bundled Services

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 2—Billing. Posted on Sep 7

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 2—Billing.

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 2—Billing.

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 1—Overview Posted on Sep 6

How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 1—Overview

When buying landline telephone service for your home, you should be aware of several issues, including technological changes impacting the communications network, and ask questions to make sure you are getting the type of telephone service that best meets your needs. Telephone calls are generally   …Continue Reading How Do You Connect? A Consumer Guide to Landline Telephone Service: Part 1—Overview