Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Yearly Archives: 2019

Keep Your Pets Safe! Posted on Jul 15

Keep Your Pets Safe!

  Disasters and emergency situations can occur at any moment. Our furry friends tend to be forgotten when making emergency plans. According to the American Red Cross, home fires are the most preventable disasters. There are a few simple, but effective ways to make sure   …Continue Reading Keep Your Pets Safe!

What’s being done about Robocalls? Posted on Jul 3

What's being done about Robocalls?

With the rise of spoofed robocalls affecting millions across the nation, government agencies have been taking action. The Federal Trade Commission (FTC) announced on June 25, 2019 that it will be enforcing legal action against perpetrators of illegal robocalls. The effort, named “Operation Call It   …Continue Reading What’s being done about Robocalls?

Inventory Your Belongings Posted on Jun 27

Inventory Your Belongings

When a disaster strikes, the last thing a homeowner wants to do when filing a claim is try to organize all of the items lost in the event in order to substantiate their loss in as much detail as possible. That’s why this hurricane season,   …Continue Reading Inventory Your Belongings

Don’t Eat the Cost Posted on Jun 26

Don’t Eat the Cost

Did you know Americans throw out 30 to 40% of the food they buy because it is expired? Except for infant formula, product dating is not required by Federal regulations, therefore most labeling is done by companies voluntarily in order for them to tell you   …Continue Reading Don’t Eat the Cost

College Student Loan Scams Posted on Jun 17

College Student Loan Scams

  Congratulations to the Class of 2019! As students across the country look toward their future, two-thirds of all college graduates will also begin receiving their first bill to repay college their college loans. Scammers may try to take advantage of recent college grads by   …Continue Reading College Student Loan Scams

Review your reviewing rights! Posted on Jun 14

Review your reviewing rights!

When debating who to hire for a home improvement job or deciding whether to purchase a new TV from Brand X or Brand Y, many consumers turn to internet reviews to see what others thought of the service or product. Did you know that honest   …Continue Reading Review your reviewing rights!

Robocalls: Shaken or Stirred? Posted on May 22

Robocalls: Shaken or Stirred?

In 2019, 48 billion robocalls were placed to consumers, an increase of 60% from 2018 (according to robocall-blocking service YouMail). In Massachusetts, nearly 500 million robocalls were made to residents, with an average resident receiving 6.3 robocalls in April 2019 (State House News Service). And   …Continue Reading Robocalls: Shaken or Stirred?

Spring 2019 Lemon Law Audit Results Posted on May 21

Spring 2019 Lemon Law Audit Results

The Office of Consumer Affairs and Business Regulation surveys car dealerships in the Commonwealth semi-annually to evaluate their compliance with the Massachusetts Lemon Laws. Massachusetts law mandates that Lemon Law stickers must be displayed on every vehicle for sale, new and used, at every Massachusetts   …Continue Reading Spring 2019 Lemon Law Audit Results

Bubble-wrap your belongings:  A consumer guide to moving Posted on May 20

Bubble-wrap your belongings:  A consumer guide to moving

The moving process can be expensive between packing, hiring movers, and storing belongings. Unfortunately, con artists will attempt to take advantage of movers and defraud them of thousands of dollars or even some of their belongings. Scammers may entice consumers by offering incredibly low prices   …Continue Reading Bubble-wrap your belongings:  A consumer guide to moving

Getting into the Cracks: the Role of a Home Inspector Posted on May 14

Getting into the Cracks: the Role of a Home Inspector

A home inspection is the visual examination of the physical structure and major interior systems of a residential dwelling (up to four units). While home inspections are not a guarantee that there are no problems with your home and they are not intended to provide   …Continue Reading Getting into the Cracks: the Role of a Home Inspector