Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

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Avoiding the Impulse: Tips for Shopping Responsibly

Avoiding the Impulse: Tips for Shopping Responsibly posted on Apr 18

Today’s consumers have purchasing power at the touch of a button and a recent U.S. Bank Cash Behavior Survey shows that most Americans prefer using digital apps to paying with cash. While the new age of shopping may be convenient, it can also lead to   …Continue Reading Avoiding the Impulse: Tips for Shopping Responsibly

Recognizing rental scams

Recognizing rental scams posted on Apr 13

Deciding where to rent can be stressful and competitive rental markets often leave consumers with little time to give significant consideration to such an important decision. While it is easy to get overwhelmed by the number of affordable units one may come across during an   …Continue Reading Recognizing rental scams

Becoming a scam savvy senior

Becoming a scam savvy senior posted on Apr 10

In January, Undersecretary John Chapman was a part of a collaborative effort to educate the public about the warning signs of elder financial abuse. Secretary Alice Bonner from the Executive Office of Elder Affairs, Middlesex County District Attorney Marian Ryan, and Division of Banks Commissioner   …Continue Reading Becoming a scam savvy senior

Breaking down the scam stats

Breaking down the scam stats posted on Apr 5

The Federal Trade Commission (FTC) recently announced their annual summary of complaints reported by consumers across the country. Analyzing the results in age brackets, they were able to calculate each group’s percentage of reports and median financial loss. Millennials are often perceived as tech-savvy and   …Continue Reading Breaking down the scam stats

Surprise from Valpak? Not a scam

Surprise from Valpak? Not a scam posted on Mar 29

If you receive a check in the mail that you were not expecting, it’s fair to assume that there is probably a catch. When has a company ever sent you unsolicited money, after all? Hold that thought, because Valpak has been offering a promotion where   …Continue Reading Surprise from Valpak? Not a scam

Is the consulate calling?

Is the consulate calling? posted on Mar 26

Getting a phone call from a foreign embassy might seem intimidating, especially if they are demanding sensitive information from you. Unfortunately, scammers are using this tactic to steal personal information from consumers. We recently learned about a consumer in Massachusetts who received a call from   …Continue Reading Is the consulate calling?

Orbitz Data Breach

Orbitz Data Breach posted on Mar 23

Orbitz, Expedia’s travel search engine subsidiary, recently announced a data security incident that occurred at the end of 2017. It is estimated that nearly 900,000 customers were impacted by the breach with 7,579 of those customers being Massachusetts residents. According to Orbitz, personal information including   …Continue Reading Orbitz Data Breach

The Sport of Scamming

The Sport of Scamming posted on Mar 22

While it may not feel like it, opening day for the Boston Red Sox is just around the corner, and the TD Garden is preparing to host games for the NCAA March Madness tournament. But before gearing up for this busy sports season with tickets   …Continue Reading The Sport of Scamming

Scam Alert: Tax Preparer Scam

Scam Alert: Tax Preparer Scam posted on Mar 19

The IRS has issued an alert to consumers and tax professionals about a potential tax scam. CBS News reported that scammers are sending phishing emails to tax preparers which contain malware and, if opened, the malware allows scammers to steal data, such as names, addresses, Social Security   …Continue Reading Scam Alert: Tax Preparer Scam

Shopping for Shamrocks

Shopping for Shamrocks posted on Mar 15

Consumers are expected to spend a lot of green this St. Patrick’s Day. The National Retail Federation (NRF) estimates that Americans will spend upwards of $5.9 billion to celebrate the Irish holiday. Results from the NRF’s annual survey predict that the average person will spend   …Continue Reading Shopping for Shamrocks