Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Doc Fee Audit Posted on Jun 22

Doc Fee Audit

  “Doc fees,” short for “documentation or documentary fees,” are fees that may be charged by a car dealership as part of a motor vehicle sale. They are neither required nor prohibited by Massachusetts state law. What’s the scoop on doc fees? Doc fees generally   …Continue Reading Doc Fee Audit

Why Dish Network’s Do Not Call List Violations Matter Posted on Jun 20

Why Dish Network’s Do Not Call List Violations Matter

  Earlier this month, a federal court in Illinois ordered penalties totaling $280 million against Dish Network as a result of litigation brought by the U.S. Department of Justice (DOJ) and the Federal Trade Commission (FTC) for violating the FTC’s Telemarketing Sales Rule and the   …Continue Reading Why Dish Network’s Do Not Call List Violations Matter

Preventing Elder Financial Abuse Posted on Jun 15

Preventing Elder Financial Abuse

  It is estimated that five million elders are exploited each year in the U.S, costing them $36.5 billion annually. Yet, studies show that only 1 in 14 cases are reported to the authorities. As a group, the elderly control a large amount of the   …Continue Reading Preventing Elder Financial Abuse

GameStop Data Breach Posted on Jun 14

GameStop Data Breach

  Video game retailer GameStop recently disclosed a data breach affecting over 34,000 Massachusetts residents. According to GameStop, from August 2016 – February 2017 personal information, including customer names and credit card numbers, may have been compromised. As required by Massachusetts law, GameStop provided written   …Continue Reading GameStop Data Breach

Timeshares: A Way to Take Affordable Vacations? Posted on Jun 12

Timeshares: A Way to Take Affordable Vacations?

  The United States offers a variety of different vacation destinations, from its warm beaches in Hawaii to exhilarating ski mountains in Colorado. Still a trending option, timeshare companies offer consumers partial ownership and regular access to vacation properties, providing them with a consistent and   …Continue Reading Timeshares: A Way to Take Affordable Vacations?

LinkedIn Scams Posted on Jun 6

LinkedIn Scams

Almost 470 million members share their personal information and professional details on LinkedIn to market themselves to potential employers. That‘s why it’s important to keep an eye out for suspicious people reaching out to you, as scammers use the service to target unsuspecting job seekers. Scammers   …Continue Reading LinkedIn Scams

Venmo Scam Posted on Jun 5

Venmo Scam

Whether you need to pay a friend back for dinner or send money to your family, Venmo is a useful tool to exchange money among those you trust. A hit among millennials, Venmo is a fast and easy way to transfer money. However, as with   …Continue Reading Venmo Scam

What’s the Deal with Daily Deal Sites? Posted on May 31

What’s the Deal with Daily Deal Sites?

  If you’re someone who likes to save money, you may have used a daily deal site such as Groupon or Living Social. With a strong presence in the U.S. and abroad, these websites are well-known for daily deals and deep discounts on services, clothing,   …Continue Reading What’s the Deal with Daily Deal Sites?

“Operation Tech Trap” Posted on May 23

“Operation Tech Trap"

  For most of us, our computers are a central part of our everyday life. So when tech support calls and informs you there is a problem with your computer, it’s only natural to follow their directions to ensure important documents, precious photographs, and your   …Continue Reading “Operation Tech Trap”

Making the Cut Posted on May 18

Making the Cut

  Prom and graduation are around the corner, so many consumers will be rushing to salons to look flawless for their big day. Whether you’re interested in a new hairdo or getting a manicure, it is important to ensure that treatments are performed by licensed   …Continue Reading Making the Cut