Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Love, or Lies? What You Need to Know About Romance Scams Posted on Feb 11

Love, or Lies? What You Need to Know About Romance Scams

Everyone wants to share Valentine’s Day with someone special, and online dating sites put hundreds of potential partners at your fingertips. Hoping to connect with you for their own gain, scammers use these same dating websites as well as social media to establish relationships and   …Continue Reading Love, or Lies? What You Need to Know About Romance Scams

T-Mobile Data Breach Posted on Jan 11

T-Mobile Data Breach

Calling all T-Mobile customers, your mobile carrier has announced a data breach which might impact you. In a letter posted on their website, T-Mobile said: “Our Cybersecurity team discovered and shut down malicious, unauthorized access to some information related to your T-Mobile prepaid wireless account.   …Continue Reading T-Mobile Data Breach

Top 10 Worst Products for Massachusetts Consumers of the Year 2020 Posted on Jan 6

Top 10 Worst Products for Massachusetts Consumers of the Year 2020

For the second year in a row we invited you to take a jog down memory lane with us as we looked back at the worst consumer products with our “Top 10 Worst Products for Massachusetts Consumers” list. The Office of Consumer Affairs & Business Regulation   …Continue Reading Top 10 Worst Products for Massachusetts Consumers of the Year 2020

Shopping Series 2020: Online Shopping Posted on Nov 25

Shopping Series 2020: Online Shopping

Black Friday and Cyber Monday are days away. And, the countdown to Christmas, Hanukah, and Kwanza is on. Are you ready to shop this holiday season? As you make your shopping list and check it twice, you will likely find yourself buying more things online   …Continue Reading Shopping Series 2020: Online Shopping

Fraud Alert: Unemployment Benefits & ID Theft Posted on Nov 17

Fraud Alert: Unemployment Benefits & ID Theft

Driven by the economic downturn brought on by pandemic related restrictions, unemployment across the U.S. is at a historic high. While national and local averages slowly decline across the country, unemployment fraud is on the rise. For many the unemployment benefit is a lifeline. Unfortunately, for   …Continue Reading Fraud Alert: Unemployment Benefits & ID Theft

Have you gotten a collection call about a debt you don’t recognize? Posted on Sep 29

Have you gotten a collection call about a debt you don’t recognize?

Nobody likes getting debt collection calls. But have you ever gotten one for a debt you already paid — or you know isn’t yours? Or have you been threatened and harassed by a debt collector until you paid up? If so, we want you to   …Continue Reading Have you gotten a collection call about a debt you don’t recognize?

National Preparedness Month: National Flood Insurance Program Facts Posted on Sep 22

National Preparedness Month: National Flood Insurance Program Facts

You never know when rainfall may lead to a major flood. National Preparedness Month is a great time to make sure your home and belongings are prepared for the unexpected. Having a flood in your home can cause major destruction, leading to costly repairs. Programs   …Continue Reading National Preparedness Month: National Flood Insurance Program Facts

Ballot Question 1: Right to Repair Posted on Sep 18

Ballot Question 1: Right to Repair

Should you, or shouldn’t you? 2020 Massachusetts Ballot Question 1 has a lot of voters wondering which option is best for the people of the Commonwealth as proponents on each side spend millions on advertising to convince you to vote one way or the other.   …Continue Reading Ballot Question 1: Right to Repair

Lifeline Awareness Week – September 14-18, 2020 Posted on Sep 15

Lifeline Awareness Week – September 14-18, 2020

Living alone can be isolating which is why the Department of Telecommunications wants you to know, no matter your income, there are ways for you to have a home phone, cell phone, or internet plan. A service called Lifeline is available to keep you connected   …Continue Reading Lifeline Awareness Week – September 14-18, 2020

Coping with Food Insecurity Posted on Jun 5

Coping with Food Insecurity

Eating well is one of the most important things we can do to take care of ourselves and our families. For many families in the Commonwealth coping with the loss of income due to the pandemic food insecurity has become a real threat. According to   …Continue Reading Coping with Food Insecurity