Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Service Contracts vs. Extended Warranties Posted on Feb 15

Service Contracts vs. Extended Warranties

  When buying a car from a Massachusetts dealer, consumers might hear about automotive service contracts and extended warranties.  Both offer protections against certain problems that may arise, but there are differences between them. An extended warranty is considered part of the purchase price of   …Continue Reading Service Contracts vs. Extended Warranties

Check Your Check Posted on Feb 13

Check Your Check

    The progression of modern technology has made it increasingly simple for con artists to manipulate both consumers and financial institutions. The use of counterfeit checks is on the rise, and even bankers themselves can have a difficult time detecting check fraud. Sometimes weeks   …Continue Reading Check Your Check

Don’t let the dent on your car put a larger hole in your wallet or purse! Posted on Feb 6

  Among the numerous ways con artists skilfully trick consumers into giving up their money, the “dent scam” is one of the more brazen.  Scammers approach individuals, often in very public places, offering to repair the scratches or dents on their car or pointing out   …Continue Reading Don’t let the dent on your car put a larger hole in your wallet or purse!

Need help with your Facebook account? Don’t call customer service! Posted on Feb 2

  When you purchase something and it doesn’t work as expected or you paid a bill but it hasn’t cleared, a phone call to customer service is often the key to achieving a positive resolution. However, when a company doesn’t have a customer service department   …Continue Reading Need help with your Facebook account? Don’t call customer service!

The Price of Staying Warm Posted on Feb 1

  While winter so far this year has been primarily mild, but Massachusetts consumers still have a few months to go before trading in their scarves and winter boots for sunglasses and sandals. When colder weather comes our way, the impact will be evident in   …Continue Reading The Price of Staying Warm

Scammers Are Phishing For Lawyers Posted on Jan 30

  The Board of Bar Overseers (BBO), the administrative body responsible for conducting investigations into complaints filed against lawyers, recently sent notice alerting Bar members of two e-mail scams that have been targeting attorneys. One of the scams affects real estate closings. According to the   …Continue Reading Scammers Are Phishing For Lawyers

App Permissions: Controlling Your Privacy Posted on Jan 25

  These days, there’s an app for almost everything. From necessary information such as weather forecasts, to social media for sharing thoughts and ideas, to the pointless fun of ghost-hunting tools or photos of cats, consumers can find and download an app to satisfy most   …Continue Reading App Permissions: Controlling Your Privacy

No Bull About It: The Milk Lawsuit You’re Reading About Isn’t Fake Posted on Jan 23

  The Office of Consumer Affairs and Business Regulation often warns consumers against scams and fake offers. But in the case of the milk lawsuit, there’s no scam. Consumers who were residents of specific states and bought dairy products in that state any time between   …Continue Reading No Bull About It: The Milk Lawsuit You’re Reading About Isn’t Fake

Just Hang Up! Posted on Jan 19

Just Hang Up!

  Americans carry a considerable amount of credit card debt. According to NerdWallet, the average U.S. household debt is nearly $16,000, while the average interest rate is 13 percent. Unfortunately, consumers who struggle to get out from under their credit card debt often fall victim   …Continue Reading Just Hang Up!

Child Identity Theft Posted on Jan 17

  When most people think of identity theft fraudulent credit card purchases and stolen drivers licenses typically come to mind.  Child identity theft, though, is quickly growing and can be dangerous and damaging long-term.  According to a 2011 report from Carnegie Mellon, 10 percent of   …Continue Reading Child Identity Theft