Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Consumer Rights

Spin Cycle Making Your Head Spin? Posted on Mar 29

Spin Cycle Making Your Head Spin?

  Almost 3 million Samsung washing machines were recalled last November due to reports of excessive vibration and/or parts detaching from the washing machine. However, since the recall began, customers have been complaining about myriad of issues. Consumer news outlet, Consumerist, has been tracking the   …Continue Reading Spin Cycle Making Your Head Spin?

Immigration Scams Posted on Mar 27

Immigration Scams

  The call to strengthen the United States’ borders has opened a new window of opportunity for con artists who are capitalizing on fear and uncertainty. The Boston Globe reported earlier this month that there has been an uptick in scammers posing as federal agents,   …Continue Reading Immigration Scams

Car Buyer Beware: ”Buy Here Pay Here” Used Car Financing and Sales are Riddled with Pitfalls Posted on Mar 23

Car Buyer Beware: ”Buy Here Pay Here” Used Car Financing and Sales are Riddled with Pitfalls

  Many consumers need a loan to purchase a used vehicle. Consumers with poor or no credit will often seek financing from the dealer they are buying a car from. This financing is commonly referred to as “Buy Here Pay Here,” and it lets dealers   …Continue Reading Car Buyer Beware: ”Buy Here Pay Here” Used Car Financing and Sales are Riddled with Pitfalls

Apps – Access Denied Posted on Mar 21

Apps – Access Denied

  Almost everyone is guilty of passively downloading a new app for their mobile device. And why not? Apps are great. But consumers should recognize that there are risks in the marketplace. A woman from California used her debit card to buy a slot machine   …Continue Reading Apps – Access Denied

Can You Hear Me? Posted on Mar 20

Can You Hear Me?

Scammers are constantly inventing new ways to take advantage of consumers. The latest phone scam to keep your ears open for has made up the majority of the reports to Better Business Bureau’s scam tracker over the last several weeks across America and even Canada.   …Continue Reading Can You Hear Me?

Student Loan Debt Servicers: Why pay even more? Posted on Mar 16

Student Loan Debt Servicers: Why pay even more?

Americans owe over one trillion dollars in student loan debt, with the average student holding about $30,000.  Unfortunately, individuals struggling with their debts are often preyed on scammers looking to make easy money by offering promises of loan consolidation or assistance with repayment. How this   …Continue Reading Student Loan Debt Servicers: Why pay even more?

Consumer Rights Take a Front Seat this Week Posted on Mar 6

Consumer Rights Take a Front Seat this Week

This week is National Consumer Protection Week (NCPW). For the past 19 years, more than 100 federal, state and local agencies, consumer groups and national advocacy organizations participate in this annual week aimed at bringing a larger awareness to consumer rights. Our office works to   …Continue Reading Consumer Rights Take a Front Seat this Week

The Do’s and Don’ts of Debt Collection Posted on Mar 1

The Do’s and Don’ts of Debt Collection

  According to a recent study by NerdWallet, the average U.S. household carries approximately $16,000 in credit card debt. For many consumers, that amount of debt becomes difficult to manage and they often fall behind on payments, resulting in calls and letters from debt collectors.   …Continue Reading The Do’s and Don’ts of Debt Collection

Service Contracts vs. Extended Warranties Posted on Feb 15

Service Contracts vs. Extended Warranties

  When buying a car from a Massachusetts dealer, consumers might hear about automotive service contracts and extended warranties.  Both offer protections against certain problems that may arise, but there are differences between them. An extended warranty is considered part of the purchase price of   …Continue Reading Service Contracts vs. Extended Warranties

Check Your Check Posted on Feb 13

Check Your Check

    The progression of modern technology has made it increasingly simple for con artists to manipulate both consumers and financial institutions. The use of counterfeit checks is on the rise, and even bankers themselves can have a difficult time detecting check fraud. Sometimes weeks   …Continue Reading Check Your Check