Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: HIC

HIC—Easy As 1-2-3! Part 5: Contractors Posted on Sep 30

HIC—Easy As 1-2-3! Part 5: Contractors

When it comes to residential contracting, home improvement contractors and homeowners go hand in hand. You may know about Home Improvement Contractor (HIC) registration but there’s always more to learn! In the last blog of our five-part, “HIC-Easy as 1-2-3” blog series, we explore HIC   …Continue Reading HIC—Easy As 1-2-3! Part 5: Contractors

HIC—Easy as 1-2-3! Part 3: Guaranty Fund Posted on Sep 13

HIC—Easy as 1-2-3!  Part 3: Guaranty Fund

In parts one and two of our “HIC-Easy as 1-2-3!” blog series you learned about the Home Improvement Contractor (HIC) law and how to apply for the Arbitration program. Now we’ll cover the fund that may reimburse a homeowner with an unpaid final judgment against   …Continue Reading HIC—Easy as 1-2-3! Part 3: Guaranty Fund

HIC—Easy as 1-2-3! Part 2: Arbitration Posted on Sep 9

HIC—Easy as 1-2-3!  Part 2: Arbitration

After the ink is dry on your home improvement contract and the job is underway, sometimes things don’t go as planned. Thankfully, the Home Improvement Contractor (HIC) law Arbitration program allows homeowners and registered contractors the opportunity to seek a resolution should a dispute arise.   …Continue Reading HIC—Easy as 1-2-3! Part 2: Arbitration

HIC— Easy as 1-2-3! Introduction Posted on Aug 30

HIC— Easy as 1-2-3! Introduction

If you are a home improvement contractor or homeowner in Massachusetts, we’ve got you covered with our introductory guide to understanding the Home Improvement Contractor (HIC) programs – from both perspectives, the homeowner’s and contractor’s. This introduction to HIC programs is the first of our   …Continue Reading HIC— Easy as 1-2-3! Introduction

Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues Posted on Aug 14

Last month, the Consumer Federation of America published a list of their top ten consumer complaints. In it, they named many of the issues that the Office of Consumer Affairs and Business Regulations keeps consumers informed about, ranging from auto complaints to fraud and scams.   …Continue Reading Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues

Common Disqualifying Criteria for the Guaranty Fund: Part II Posted on Feb 25

In Part I of this series, I gave homeowners three tips for avoiding circumstances that will disqualify them from the Guaranty Fund.  In today’s post, I give three more tips. To be eligible for the Guaranty Fund, you must submit your written Guaranty Fund Application   …Continue Reading Common Disqualifying Criteria for the Guaranty Fund: Part II

Common Disqualifying Criteria for the Guaranty Fund: Part I Posted on Feb 21

One of the most important programs administered by the Office of Consumer Affairs and Business Regulation is the Home Improvement Contractor Guaranty Fund.  If a homeowner incurs actual losses during a transaction with a registered home improvement contractor and successfully sues their contractor, but the   …Continue Reading Common Disqualifying Criteria for the Guaranty Fund: Part I

How to Determine Whether a Home is Owner Occupied Posted on Jan 28

Contractors are expected to have a basic understanding of what projects require a Home Improvement Contractor (HIC) registration.  When asked, most contractors can recite that projects exceeding $1,000 in value involving “pre-existing, owner-occupied, one-to-four-family residences” require an HIC registration.  We all know what a pre-existing   …Continue Reading How to Determine Whether a Home is Owner Occupied

A Good Sign: Demystifying the HIC Requirements for Advertising Posted on Jan 11

This past November, I staffed the Office of Consumer Affairs’ booth at the Architecture Boston Expo (ABX), where we distributed brochures on the basic rules for home improvement contractors.  The trade show was well attended by contractors and I answered many of their questions.  As   …Continue Reading A Good Sign: Demystifying the HIC Requirements for Advertising