Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: MassConsumer

Just Hang Up! Posted on Jan 19

Just Hang Up!

Americans carry a considerable amount of credit card debt. According to NerdWallet, the average U.S. household debt is nearly $16,000, while the average interest rate is 13 percent. Unfortunately, consumers who struggle to get out from under their credit card debt often fall victim to   …Continue Reading Just Hang Up!

Child Identity Theft Posted on Jan 17

  When most people think of identity theft fraudulent credit card purchases and stolen drivers licenses typically come to mind.  Child identity theft, though, is quickly growing and can be dangerous and damaging long-term.  According to a 2011 report from Carnegie Mellon, 10 percent of   …Continue Reading Child Identity Theft

Coming to a Channel Near You: NBC Boston Posted on Jan 10

Do you like to watch The Tonight Show Starring Jimmy Fallon or Sunday Night Football? NBC’s contract with WHDH-TV (also known as Channel 7) expired at the end of 2016. For many viewers this change had no impact on their television watching. But for viewers   …Continue Reading Coming to a Channel Near You: NBC Boston

Signed, Sealed, Delivered and Stolen: How your mail could cost you your identity. Posted on Jan 9

On average, the United States Postal Service processes and delivers 509 million mail pieces each day. That means, on any given day, an identity thief has several opportunities to steal your identity using one of the most low-tech means around: your mail. Identity theft occurs   …Continue Reading Signed, Sealed, Delivered and Stolen: How your mail could cost you your identity.

Netflix Scam Posted on Jan 4

  Netflix has quickly become a household brand, and with the drop in temperatures comes those warm nights of watching movies. But as the case with many popular services, there are scammers using their familiar red logo to take advantage of you. There are several   …Continue Reading Netflix Scam

November Lemon Law Sticker Audit Results Posted on Dec 22

November Lemon Law Sticker Audit Results

    The Office of Consumer Affairs and Business Regulation (OCABR) again conducted a survey of Massachusetts auto dealerships last month to determine how many were displaying Lemon Law stickers on every vehicle for sale, as mandated by state law. In May, we conducted the   …Continue Reading November Lemon Law Sticker Audit Results

The Price is Right – The Massachusetts Item Pricing Law Posted on Dec 20

The Price is Right – The Massachusetts Item Pricing Law

  Compliance officers from the Division of Standards recently inspected 3,225 items in 100 retail stores throughout the Commonwealth. While many consumers might ask: What is the Division of Standards? The more important question is: What were they looking for? The state’s Division of Standards   …Continue Reading The Price is Right – The Massachusetts Item Pricing Law

Holiday Lights Safety Guide Posted on Dec 19

  The holiday season is in full swing, gifts are wrapped, recipes collected, and those string lights untangled. However, this popular decoration can be dangerous if not handled properly. We’ve gathered some tips on how to stay safe and festive this season: Make sure your   …Continue Reading Holiday Lights Safety Guide

Holiday Shopping Tips: Return Policies Posted on Dec 13

Holiday Shopping Tips: Return Policies

    Despite your best intentions, some gifts you buy this holiday season may need to be re turned or exchanged. Before you head to the check-out, make sure you carefully read each store’s return policy. “All sales final,” “merchandise credit only,” “full cash refunds   …Continue Reading Holiday Shopping Tips: Return Policies

Holiday Shopping Series: Gift Certificates Posted on Dec 12

Holiday Shopping Series: Gift Certificates

  Gift certificates are a popular option for many gift-givers during the holiday season. From nail salons, to restaurants, to grocery stores, gift certificates can be used just about anywhere. If your go-to gift this year is a gift certificate, remember these rules: Gift certificates   …Continue Reading Holiday Shopping Series: Gift Certificates