Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: MassConsumer

Holiday Shopping Tips: Avoiding Package Theft Posted on Dec 7

Holiday Shopping Tips: Avoiding Package Theft

  The United States Postal Service estimates it will deliver around 750 million packages this holiday season. Package thefts rise during the holiday season, and some thieves will even follow delivery trucks to scoop up packages as soon as they are delivered. To make sure   …Continue Reading Holiday Shopping Tips: Avoiding Package Theft

Holiday Shopping Tips: Express Vs. Implied Warranties Posted on Dec 5

Holiday Shopping Tips: Express Vs. Implied Warranties

  When buying a gift for a friend or family member, you worry about how much to spend or whether the recipient will like it. But what consumers don’t have to worry about is the product’s warranty. A warranty is a two-part pledge. First, it   …Continue Reading Holiday Shopping Tips: Express Vs. Implied Warranties

Turning up the heat on utility scams Posted on Nov 30

Turning up the heat on utility scams

  As the weather gets colder scams targeting utility customers may increase as consumers balance the costs of heating their homes with the need for warmth. Some scammers pretend to represent a major energy provider and claim that they will cut your electrical power, assess   …Continue Reading Turning up the heat on utility scams

Holiday Shopping Tips: Bait and Switch Posted on Nov 30

Holiday Shopping Tips: Bait and Switch

Most consumers have heard of the term “bait and switch,” but may not be aware when it happens to them. A sales representative may try to convince you to buy a different item than the one you came for, which may simply seem like a   …Continue Reading Holiday Shopping Tips: Bait and Switch

Holiday Shopping Series: Cyber Monday Posted on Nov 25

Holiday Shopping Series: Cyber Monday

The Holiday Season is upon us. Over the next few weeks as the holiday music plays and decorations are put up, consumers will be flocking to malls and websites hoping to purchase the perfect gift for their family member or friend. “Cyber Monday” refers to   …Continue Reading Holiday Shopping Series: Cyber Monday

Holiday Shopping Series: Black Friday Posted on Nov 23

Holiday Shopping Series: Black Friday

    The Holiday Season is upon us. Over the next few weeks as the holiday music plays and decorations are put up, consumers will be flocking to malls and websites hoping to purchase the perfect gift for their family member or friend. In fact,   …Continue Reading Holiday Shopping Series: Black Friday

Holiday Shopping Tips Posted on Nov 22

Holiday Shopping Tips

  The Holiday Season is upon us. Over the next few weeks as the holiday music plays and decorations are put up, consumers will be flocking to malls and websites hoping to purchase the perfect gift for their family member or friend. To be sure   …Continue Reading Holiday Shopping Tips

Buying a Used Car? Watch out for Odometer Fraud Posted on Nov 18

Buying a Used Car? Watch out for Odometer Fraud

  It’s estimated that there are over 31,500 incidents of odometer fraud in Massachusetts every year. Odometer fraud occurs when a vehicle’s odometer is illegally altered to make it appear that the car has fewer miles on it than it actually does. Unsuspecting consumers then   …Continue Reading Buying a Used Car? Watch out for Odometer Fraud

Virtual Kidnapping Scams Posted on Nov 16

Virtual Kidnapping Scams

  Virtual kidnapping scams aren’t just terrifying; they can be costly. A virtual kidnapping scam occurs when a scammer calls your number and tells you he has kidnapped your loved one. The scammer threatens injury or worse unless the victim pays a ransom. Most consumers   …Continue Reading Virtual Kidnapping Scams

Attention Homeowners: It’s not just your contractor that needs to be registered with us Posted on Nov 9

Attention Homeowners: It’s not just your contractor that needs to be registered with us

  The Office of Consumer Affairs and Business Regulation oversees the registration of contractors performing improvements or renovations on detached one to four family homes. Prior to performing work on such homes, a contractor must be registered as a Home Improvement Contractor (“HIC”). What some   …Continue Reading Attention Homeowners: It’s not just your contractor that needs to be registered with us