Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: MassConsumer

Something To Be Thankful For: Price Scanning Accuracy Posted on Nov 19

The Massachusetts Item Pricing Law was written to ensure that food retailers remained consistent and accurate in how they charge consumers. Since its last update in 2013, the law has been extended to cover consumer-use price scanners and automated check out systems. The Division of   …Continue Reading Something To Be Thankful For: Price Scanning Accuracy

Thinking of Joining a Health Club? Read the Fine Print. Posted on Nov 14

With the holiday season fast approaching, and the New Year soon after, many consumers are already starting to consider health club memberships as part of their 2015 resolutions.  Last year, our office surveyed local health clubs and found that getting a good deal on health club   …Continue Reading Thinking of Joining a Health Club? Read the Fine Print.

Massachusetts Health Insurers Now Required to Provide Prices in Real-Time Posted on Oct 1

Starting October 1, health insurance companies in Massachusetts must provide online cost estimator tools for their members to compare the price and out-of-pocket costs of certain healthcare services, procedures, or hospital admissions.

Can’t pay your phone bill? Stay connected with telephone assistance Posted on Sep 10

Staying connected to local resources and emergency services can improve and possibly save many lives, say state regulators. Access to local emergency services and community resources is vital to our low-income and elderly residents. The Massachusetts Department of Telecommunications and Cable (DTC) wants residents to   …Continue Reading Can’t pay your phone bill? Stay connected with telephone assistance

Car Buyers: You deserve to know your Lemon Law rights! Posted on Sep 5

The Office of Consumer Affairs recently conducted a survey of car dealerships to see whether they post required Lemon Law stickers that detail a consumer’s rights for buying cars, and we found that many dealerships surveyed were not in full compliance.

Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues Posted on Aug 14

Last month, the Consumer Federation of America published a list of their top ten consumer complaints. In it, they named many of the issues that the Office of Consumer Affairs and Business Regulations keeps consumers informed about, ranging from auto complaints to fraud and scams.   …Continue Reading Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues

The Office of Consumer Affairs and Business Regulation Offers Disaster Relief Tips for Residents of Revere Posted on Aug 5

The Massachusetts Office of Consumer Affairs and Business Regulations advises residents of Revere who were impacted by last week’s tornado to be cautious as they look for repair assistance and seek to file insurance claims. It is important that consumers make sure they are hiring   …Continue Reading The Office of Consumer Affairs and Business Regulation Offers Disaster Relief Tips for Residents of Revere

Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info Posted on Jul 24

Over the past week, the Consumer Hotline has received two complaints about a scam on Craigslist where buyers are scamming sellers out of money and their personal information. Callers reported being scammed when trying to sell an item on Craigslist. Online buyers would offer to   …Continue Reading Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info

First Time Homebuyers Prepare Themselves Posted on Mar 13

Buying a home is one of the biggest purchases a consumer will ever make. Although buying and owning a home may seem daunting, prospective Massachusetts homeowners have a wealth of resources to prepare themselves. HUD-approved housing counseling agencies and Community Development Corporations around Massachusetts provide   …Continue Reading First Time Homebuyers Prepare Themselves

Subfreezing Temperatures Don’t Have to Freeze Your Bank Account Posted on Jan 9

Subfreezing Temperatures Don’t Have to Freeze Your Bank Account

As the nation has endured subfreezing temperatures this week and consumers are putting their thermostats to work, it might be a good idea to check in and see how efficient your heating system is running. In Massachusetts, MassSave, a statewide program sponsored by Massachusetts energy companies,  supports   …Continue Reading Subfreezing Temperatures Don’t Have to Freeze Your Bank Account