Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: MassConsumer

Scam Log Analysis, Jan. 2016- Feb. 2016 Posted on Mar 18

  The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly-available scam, identity theft, and fraud complaints from around the Commonwealth via police logs and news outlets, as well as through the Office’s Consumer Information Hotline. Below are three of the most relevant consumer   …Continue Reading Scam Log Analysis, Jan. 2016- Feb. 2016

Consumer Alert: Tax Season CEO Email Phishing Scam Posted on Mar 17

  Over the last few weeks, the Massachusetts Office of Consumer Affairs and Business Regulation has received several data security breach notifications from companies that have been victimized by an email phishing scheme in which a third party illegally obtained employees’ IRS Form W-2 information.   …Continue Reading Consumer Alert: Tax Season CEO Email Phishing Scam

What New Parents Need to Know About Insurance Posted on Mar 10

    Preparing for the arrival of a new baby can be overwhelming. While you’re setting up a nursery and planning for changes in your social life and sleeping habits, don’t forget to plan for changes in your insurance.  Our Office and the Division of   …Continue Reading What New Parents Need to Know About Insurance

What consumers should know about the Massachusetts Consumer Protection Law Posted on Mar 9

  Many consumers are unaware of the rights they are entitled to under the Massachusetts Consumer Protection law, Massachusetts General Laws Chapter 93A. Likewise, many merchants may not fully understand their responsibilities under this law.  This National Consumer Protection Week, the Office of Consumer Affairs   …Continue Reading What consumers should know about the Massachusetts Consumer Protection Law

Thinking About Hiring a Home Improvement Contractor? Learn How State Law Protects You Posted on Mar 8

  Remodeling and making improvements to your home can be an overwhelming project. Fortunately, Massachusetts law offers protections to those hiring outside help when renovating through the Home Improvement Contractor (HIC) Registration Program. The HIC program is important to both contractors and consumers—contractors must be   …Continue Reading Thinking About Hiring a Home Improvement Contractor? Learn How State Law Protects You

Consumer Alert: Microsoft Tech Support Scams Posted on Feb 24

  Recent computer tech scams targeting elderly residents have been reported in Massachusetts. Scammers infect a computer with a virus, and then pose as Microsoft Tech Support representatives in order to gain access to a computer or request large sums of money as compensation for   …Continue Reading Consumer Alert: Microsoft Tech Support Scams

Simple Steps to Save Successfully During America Saves Week 2016 Posted on Feb 22

  America Saves Week (February 22 – 27, 2016) is an annual opportunity for individuals to assess their savings and take action to improve their financial security. The theme for this year’s America Saves Week is simple: Save Automatically. Try these simple steps during America   …Continue Reading Simple Steps to Save Successfully During America Saves Week 2016

Consumer Advisory: IRS Tax Preparer Fraud Posted on Feb 10

  As the April 15th deadline to file taxes approaches, the Office of Consumer Affairs and Business Regulation is warning consumers about fraudulent tax return preparers. The IRS defines tax return fraud as the preparation and filing of tax returns that contain false or inaccurate   …Continue Reading Consumer Advisory: IRS Tax Preparer Fraud

Purchasing a vehicle this President’s Day? Here’s how Massachusetts law protects car-buyers Posted on Feb 9

  President’s Day is synonymous with nationwide car deals.  Dealership car sales increase by about 25 percent during this holiday weekend, according to Ray Zhou, a senior analyst for car shopping website Edmunds.com.  If you choose to take advantage of reduced prices and purchase a   …Continue Reading Purchasing a vehicle this President’s Day? Here’s how Massachusetts law protects car-buyers

How skimmers are getting away with theft at the gas pump Posted on Jan 29

How skimmers are getting away with theft at the gas pump

  Skimming is the latest trend to reach into consumer’s pockets around the United States. Here’s some information that anyone using a credit or debit card at ATMs and gas pumps need to know. What is Skimming: Skimming refers to the theft of credit and   …Continue Reading How skimmers are getting away with theft at the gas pump