Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Shopping 101

Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks Posted on Aug 22

Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks

It’s about that time that students will begin to flock back to the Boston area and move into their apartments and dorms.  As they prepare for classes, one of the more expensive purchases will be their course materials, including the very expensive textbooks.  According to   …Continue Reading Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks

Loyalty Programs – A Two Way Street Posted on Aug 19

Loyalty Programs – A Two Way Street

Customer loyalty programs may save you cash, but do you know the true cost of your membership card? In recent years, a trend has been booming with business all over the world. They are offering consumers the opportunity to enroll in their customer loyalty programs.   …Continue Reading Loyalty Programs – A Two Way Street

Missing Price Labels? Grab it and Scan it. Posted on Aug 16

Missing Price Labels? Grab it and Scan it.

Price check! Earlier this year, new legislation went into effect that allows for Massachusetts grocery stores to stop placing price stickers on each individual item for sale. Markets that opt to not label everything in their store must apply for a waiver with the Division   …Continue Reading Missing Price Labels? Grab it and Scan it.

National Consumer Protection Week 2013 Posted on Mar 5

National Consumer Protection Week 2013

This week is National Consumer Protection Week (NCPW). More than 60 nonprofit organizations and federal, state, and local agencies are participating this year all with the intention of bringing a larger awareness to consumer rights. For the past 15 years, the week has brought together   …Continue Reading National Consumer Protection Week 2013

Shopping 101: Beware Charity Scams Posted on Dec 17

Shopping 101: Beware Charity Scams

The holiday season brings out the spirit of giving, and we applaud any and all philanthropic efforts.  Unfortunately there are some people who will try to take advantage of this generosity, and we want to make sure your contribution goes where you intend it to.    …Continue Reading Shopping 101: Beware Charity Scams

Shopping 101: Lost or Stolen Packages Posted on Dec 13

Shopping 101: Lost or Stolen Packages

With holiday shopping in full swing, millions of consumers are expected to ship gifts to their family and friends.  However, sending the packages to the right address does not guarantee that they will be received by the intended recipient.  Package thefts rise during the holiday   …Continue Reading Shopping 101: Lost or Stolen Packages

Shopping 101: Return Policies Posted on Dec 6

Shopping 101: Return Policies

Despite your best intentions, some gifts you buy this holiday season may need to be returned or exchanged.  Before you head to check-out, make sure you carefully read each store’s return policy. Massachusetts law requires merchants to disclose their refund, return, and cancellation policies before   …Continue Reading Shopping 101: Return Policies

Shopping 101: Bait & Switch Posted on Dec 4

Shopping 101: Bait & Switch

Most consumers have heard of the term “bait and switch” but may not be aware when it happens to them.  A sales representative may try to convince you to buy a different item than the one you came for, which may simply seem like a   …Continue Reading Shopping 101: Bait & Switch

Shopping 101: Cooling-Off Periods Posted on Nov 28

Shopping 101: Cooling-Off Periods

Many consumers who call our hotline mistakenly believe that after they purchase a product they have a "cooling-off period" during which they can cancel the contract.  THIS IS NOT TRUE.  Massachusetts law only provides for cooling-off periods in extremely limited situations.   1. Door-to-door sales: if   …Continue Reading Shopping 101: Cooling-Off Periods

Shopping 101: Online Safety for Cyber Monday Posted on Nov 26

Shopping 101: Online Safety for Cyber Monday

Online shopping provides consumers with added convenience, but comes with its own risks. Use these tips to secure your private information and to ensure a safe online shopping experience. HTTPS: Make sure to shop on sites that use secure HTTP as denoted by “https://” before   …Continue Reading Shopping 101: Online Safety for Cyber Monday