Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Category Archives: Shopping 101

Shopping 101: Lost or Stolen Packages Posted on Dec 13

Shopping 101: Lost or Stolen Packages

With holiday shopping in full swing, millions of consumers are expected to ship gifts to their family and friends.  However, sending the packages to the right address does not guarantee that they will be received by the intended recipient.  Package thefts rise during the holiday   …Continue Reading Shopping 101: Lost or Stolen Packages

Shopping 101: Return Policies Posted on Dec 6

Shopping 101: Return Policies

Despite your best intentions, some gifts you buy this holiday season may need to be returned or exchanged.  Before you head to check-out, make sure you carefully read each store’s return policy. Massachusetts law requires merchants to disclose their refund, return, and cancellation policies before   …Continue Reading Shopping 101: Return Policies

Shopping 101: Bait & Switch Posted on Dec 4

Shopping 101: Bait & Switch

Most consumers have heard of the term “bait and switch” but may not be aware when it happens to them.  A sales representative may try to convince you to buy a different item than the one you came for, which may simply seem like a   …Continue Reading Shopping 101: Bait & Switch

Shopping 101: Cooling-Off Periods Posted on Nov 28

Shopping 101: Cooling-Off Periods

Many consumers who call our hotline mistakenly believe that after they purchase a product they have a "cooling-off period" during which they can cancel the contract.  THIS IS NOT TRUE.  Massachusetts law only provides for cooling-off periods in extremely limited situations.   1. Door-to-door sales: if   …Continue Reading Shopping 101: Cooling-Off Periods

Shopping 101: Online Safety for Cyber Monday Posted on Nov 26

Shopping 101: Online Safety for Cyber Monday

Online shopping provides consumers with added convenience, but comes with its own risks. Use these tips to secure your private information and to ensure a safe online shopping experience. HTTPS: Make sure to shop on sites that use secure HTTP as denoted by “https://” before   …Continue Reading Shopping 101: Online Safety for Cyber Monday

Check Out Our Black Friday Shopper’s Guide! Posted on Nov 20

Black Friday provides consumers with a fantastic opportunity to get a head start on their holiday shopping while enjoying some of the best prices of the year.  To be sure consumers shop smart and stay safe, we have put together a Black Friday Shopper’s Guide. The   …Continue Reading Check Out Our Black Friday Shopper’s Guide!

Shopping 101: Replacement Plans & Extended Warranties: The Truth Behind “Add-Ons” Posted on Nov 16

Shopping 101: Replacement Plans & Extended Warranties: The Truth Behind “Add-Ons”

It’s a feeling many consumer electronics users have experienced: the drawn out “oh no” moment where our prized smartphone falls out of our hand and plunges to the ground below. For users of iPhones or similarly fragile devices, just one drop can mean a shattered   …Continue Reading Shopping 101: Replacement Plans & Extended Warranties: The Truth Behind “Add-Ons”

Shopping 101: An Introduction to Your Rights Posted on Nov 9

Shopping 101: An Introduction to Your Rights

Throughout the months of November and December we will be highlighting shopping terms so you can feel prepared for this holiday shopping season.  In this series we will outline: Bait & switch Extended warranties Black Friday shopping tips Cyber Monday/online shopping tips Cooling-off periods Return   …Continue Reading Shopping 101: An Introduction to Your Rights