Post Content

This week is National Consumer Protection Week (NCPW). More than 60 nonprofit organizations and federal, state, and local agencies are participating this year all with the intention of bringing a larger awareness to consumer rights. For the past 15 years, the week has brought together a broad coalition to share tips and information about privacy protection, money and debt management, and recognizing identity theft, frauds and scams.

Whether we know it or not, we make consumer decisions every day. We are consumers when we make big decisions like buying a car or choosing a home contractor. But we are also consumers when we make day-to-day decisions like which gas station to fill up at or where to eat for lunch.

Underneath all these decisions, we process information on the reliability, prices, safety, and many other factors of the goods and services we consume. No matter how large or small the decision, our office aims to provide consumers with the knowledge to make informed choices 365 days a year. We truly believe in our motto “Better Business, Smarter Consumers.”

The Office of Consumer Affairs and Business Regulation and its five agencies work with two goals in mind: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. Our office works to make sure that the consumers of Massachusetts are protected from unfair business practices and empowered when making decisions. During this year’s National Consumer Protection Week, we’ll be highlighting our own consumer resources, and holding our annual Top 5 press conference where we’ll highlight our and other consumer agencies’ top 5 most asked about consumer issues of the past year.

The spotlight that we put on consumer protection doesn’t fade when National Consumer Protection Week ends. We hope that Massachusetts consumers are always aware of their rights no matter what week it is. Visit our website regularly, and make sure to follow our blog, Facebook, and Twitter @Mass_Consumer for consumer tips and advisories throughout the year.


Justin Bensan is a student at Northeastern University and is the communications co-op at the Office of Consumer Affairs.

Written By:

Tags: , , ,

Recent Posts

Forced Arbitration: What the CFPB is doing to further protect consumers posted on Oct 27

  The Consumer Financial Protection Bureau, or CFPB, was created by the federal government as a result of passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act to regulate financial products and protect consumers in the market. What is “forced arbitration?” Forced arbitration   …Continue Reading Forced Arbitration: What the CFPB is doing to further protect consumers

Health Insurance Open Enrollment posted on Oct 24

Health Insurance Open Enrollment

Looking for health insurance for you or your family and your employer doesn’t offer it? The Commonwealth’s Health Insurance Connector’s Open Enrollment begins this year on November 1, and continues through January 31st, 2017. Massachusetts and federal law prohibit consumers from purchasing an insurance plan outside of the Open Enrollment period unless there is a qualifying event, such as a birth or adoption of a child, marriage, divorce, loss of insurance through employer, etc.

Have a Safe and Spooktacular Halloween posted on Oct 24

Have a Safe and Spooktacular Halloween

Halloween is a night of tricks, treats, and lots of fun. Unfortunately it’s also anight when people often forget to exercise caution. The Office of Consumer Affairs and Business Regulation would like to provide everyone with a few tips to help make this Halloween a   …Continue Reading Have a Safe and Spooktacular Halloween