Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
We’ve seen our share of scam emails and heard more than a few phone scams in our Office, but I don’t think we’ve ever seen a scam that ratchets up the fear to the level of one received through our Office email this past weekend.
An email from “Investigations Department” with the subject line “Email from FBI” included a PDF attachment (Download FBI letter 6.11) with the seal “FBI Headquarters” on the letterhead demanding a “clearance certificate” and $350. While the scam is old, the tone of one portion is new. Check out this paragraph:
WARNING: Failure to provide the above requirement in the next 24 hours, legal action will be taken immediately by arresting and detaining you as soon as international court of justice issues a warrant of arrest, if you are found guilty, you will be jailed as terrorism, drug trafficking and money laundering is a serious problem in our community today and the world at large. The F.B.I. will not stop at any length in tracking down and prosecuting any criminal who indulges in this criminal act. Nobody is above the law and the law is not a respecter of anybody. We presume you are law abiding citizen whom would not want to have scuffles with the authority, in an outside of the United States.
Clearly, the tortured grammar of this paragraph (which is indicative of the confusing nature of the entire letter) should fire off a number of red flags. But for unsuspecting recipients, seeing an email from the FBI and the threat of being jailed and being tracked down by the FBI can create some anxiety.
Despite the warning in the letter, “our authority is irrevocable so don’t dare dispute our instruction, just act as instructed,” our advice is to, indeed, dispute the letter. Contact the Federal Trade Commission and report the scam. If you are ever unsure about an email or phone call you receive, track down contact information for the entity yourself, and call and find out if the entity contacted you. Chances are, if we called the FBI we’d find out pretty quickly they were not getting ready to throw us in jail, and they certainly aren’t looking for $350 to process a “clearance certificate.”
First Time Homebuyers Prepare Themselves posted on Mar 13
Buying a home is one of the biggest purchases a consumer will ever make. Although buying and owning a home may seem daunting, prospective Massachusetts homeowners have a wealth of resources to prepare themselves. HUD-approved housing counseling agencies and Community Development Corporations around Massachusetts provide …Continue Reading First Time Homebuyers Prepare Themselves
Subfreezing Temperatures Don’t Have to Freeze Your Bank Account posted on Jan 9
As the nation has endured subfreezing temperatures this week and consumers are putting their thermostats to work, it might be a good idea to check in and see how efficient your heating system is running. In Massachusetts, MassSave, a statewide program sponsored by Massachusetts energy companies, supports …Continue Reading Subfreezing Temperatures Don’t Have to Freeze Your Bank Account
Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks posted on Aug 22
It’s about that time that students will begin to flock back to the Boston area and move into their apartments and dorms. As they prepare for classes, one of the more expensive purchases will be their course materials, including the very expensive textbooks. According to …Continue Reading Consumer Affairs Survey Finds Lower-Cost Options for College Textbooks