We’ve seen our share of scam emails and heard more than a few phone scams in our Office, but I don’t think we’ve ever seen a scam that ratchets up the fear to the level of one received through our Office email this past weekend.
An email from “Investigations Department” with the subject line “Email from FBI” included a PDF attachment (Download FBI letter 6.11) with the seal “FBI Headquarters” on the letterhead demanding a “clearance certificate” and $350. While the scam is old, the tone of one portion is new. Check out this paragraph:
WARNING: Failure to provide the above requirement in the next 24 hours, legal action will be taken immediately by arresting and detaining you as soon as international court of justice issues a warrant of arrest, if you are found guilty, you will be jailed as terrorism, drug trafficking and money laundering is a serious problem in our community today and the world at large. The F.B.I. will not stop at any length in tracking down and prosecuting any criminal who indulges in this criminal act. Nobody is above the law and the law is not a respecter of anybody. We presume you are law abiding citizen whom would not want to have scuffles with the authority, in an outside of the United States.
Clearly, the tortured grammar of this paragraph (which is indicative of the confusing nature of the entire letter) should fire off a number of red flags. But for unsuspecting recipients, seeing an email from the FBI and the threat of being jailed and being tracked down by the FBI can create some anxiety.
Despite the warning in the letter, “our authority is irrevocable so don’t dare dispute our instruction, just act as instructed,” our advice is to, indeed, dispute the letter. Contact the Federal Trade Commission and report the scam. If you are ever unsure about an email or phone call you receive, track down contact information for the entity yourself, and call and find out if the entity contacted you. Chances are, if we called the FBI we’d find out pretty quickly they were not getting ready to throw us in jail, and they certainly aren’t looking for $350 to process a “clearance certificate.”
Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22
The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.
Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20
The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.
Registry of Motor Vehicles Mimic Websites posted on Jul 14
Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.