Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
We’ve all been to a store and experienced the following: The price rung up at the register was more than what we saw on the shelf. Sometimes we might ask the cashier about it, sometimes we might think we just goofed up and keep it to ourselves.
In some cases, that feeling was accurate. Sometimes, retailers incorrectly price an item at the register from the price listed on the shelves, and in many of those cases of “overcharging,” the consumer comes out on the wrong end of the deal.
In recent weeks we’ve had very productive meetings with retailers regarding the serious problem of overcharging. At the Office of Consumer Affairs and Business Regulation and the Division of Standards, we are proactively working on eliminating overcharging in an effort to make sure you are being charged the proper amount for an item.
We’ve met with CVS and Shaw’s, and plan on meeting with other retailers to discuss overcharging. Both CVS and Shaw’s have been very cooperative, taking the time to sit down with us to discuss their plans to improve their pricing. After they have put their plans in place, the Division of Standards will continue its effective inspection program to ensure those plans are having an impact on overcharges.
In the case of overcharging, it’s important for consumers to be their own best advocate. When you’re at a store, try as much as possible to take note of prices. If a price seems out of whack, ask for a check of the shelf pricing. If you’ve been a victim of overcharging, let us know by calling our hotline at (888) 283-3757. We’d like to know about it, and we’ll make sure the Division of Standards is aware of the incident and schedules an inspection of the store.
Purchasing a USED car? Here’s what the Lemon Law means for you. posted on Feb 13
President’s Day is this Monday, and many consumers may be looking to purchase or lease new and used cars. This two part series on car purchasing and leasing will provide tips on how you can get the right car and be protected under the Lemon …Continue Reading Purchasing a USED car? Here’s what the Lemon Law means for you.
Purchasing or leasing a NEW car? Here’s what the Lemon Law means for you. posted on Feb 12
With President’s Day fast approaching, many consumers are looking to purchase or lease new and used cars. This two part series on car purchasing and leasing will provide tips on how you can get the right car and be protected under the Lemon Law. Before you …Continue Reading Purchasing or leasing a NEW car? Here’s what the Lemon Law means for you.
Survey Says: Lemon Law Compliance on the Rise posted on Dec 29
The Massachusetts Lemon Laws provide legal relief to consumers who are sold a new, used, or leased vehicle that has a significant defect to its safety or use. Under these laws, car dealerships are required to place a bright yellow Lemon Law sticker on each …Continue Reading Survey Says: Lemon Law Compliance on the Rise