Post Content

 

We’ve all been to a store and experienced the following: The price rung up at the register was more than what we saw on the shelf. Sometimes we might ask the cashier about it, sometimes we might think we just goofed up and keep it to ourselves.

In some cases, that feeling was accurate. Sometimes, retailers incorrectly price an item at the register from the price listed on the shelves, and in many of those cases of “overcharging,” the consumer comes out on the wrong end of the deal.

In recent weeks we’ve had very productive meetings with retailers regarding the serious problem of overcharging. At the Office of Consumer Affairs and Business Regulation and the Division of Standards, we are proactively working on eliminating overcharging in an effort to make sure you are being charged the proper amount for an item.

We’ve met with CVS and Shaw’s, and plan on meeting with other retailers to discuss overcharging. Both CVS and Shaw’s have been very cooperative, taking the time to sit down with us to discuss their plans to improve their pricing. After they have put their plans in place, the Division of Standards will continue its effective inspection program to ensure those plans are having an impact on overcharges.

In the case of overcharging, it’s important for consumers to be their own best advocate. When you’re at a store, try as much as possible to take note of prices. If a price seems out of whack, ask for a check of the shelf pricing. If you’ve been a victim of overcharging, let us know by calling our hotline at (888) 283-3757. We’d like to know about it, and we’ll make sure the Division of Standards is aware of the incident and schedules an inspection of the store.

Written By:

Recent Posts

Consumer Advisory: IRS Tax Preparer Fraud posted on Feb 10

  As the April 15th deadline to file taxes approaches, the Office of Consumer Affairs and Business Regulation is warning consumers about fraudulent tax return preparers. The IRS defines tax return fraud as the preparation and filing of tax returns that contain false or inaccurate   …Continue Reading Consumer Advisory: IRS Tax Preparer Fraud

Purchasing a vehicle this President’s Day? Here’s how Massachusetts law protects car-buyers posted on Feb 9

  President’s Day is synonymous with nationwide car deals.  Dealership car sales increase by about 25 percent during this holiday weekend, according to Ray Zhou, a senior analyst for car shopping website Edmunds.com.  If you choose to take advantage of reduced prices and purchase a   …Continue Reading Purchasing a vehicle this President’s Day? Here’s how Massachusetts law protects car-buyers

How skimmers are getting away with theft at the gas pump posted on Jan 29

How skimmers are getting away with theft at the gas pump

  Skimming is the latest trend to reach into consumer’s pockets around the United States. Here’s some information that anyone using a credit or debit card at ATMs and gas pumps need to know. What is Skimming: Skimming refers to the theft of credit and   …Continue Reading How skimmers are getting away with theft at the gas pump