We’ve all been to a store and experienced the following: The price rung up at the register was more than what we saw on the shelf. Sometimes we might ask the cashier about it, sometimes we might think we just goofed up and keep it to ourselves.
In some cases, that feeling was accurate. Sometimes, retailers incorrectly price an item at the register from the price listed on the shelves, and in many of those cases of “overcharging,” the consumer comes out on the wrong end of the deal.
In recent weeks we’ve had very productive meetings with retailers regarding the serious problem of overcharging. At the Office of Consumer Affairs and Business Regulation and the Division of Standards, we are proactively working on eliminating overcharging in an effort to make sure you are being charged the proper amount for an item.
We’ve met with CVS and Shaw’s, and plan on meeting with other retailers to discuss overcharging. Both CVS and Shaw’s have been very cooperative, taking the time to sit down with us to discuss their plans to improve their pricing. After they have put their plans in place, the Division of Standards will continue its effective inspection program to ensure those plans are having an impact on overcharges.
In the case of overcharging, it’s important for consumers to be their own best advocate. When you’re at a store, try as much as possible to take note of prices. If a price seems out of whack, ask for a check of the shelf pricing. If you’ve been a victim of overcharging, let us know by calling our hotline at (888) 283-3757. We’d like to know about it, and we’ll make sure the Division of Standards is aware of the incident and schedules an inspection of the store.
Unemployment Benefit Email Scam posted on Sep 19
If you are receiving unemployment benefits in Massachusetts, beware of emails from an out-of-state firm calling itself Unemployment Assist. The emails, with a subject line that reads: “ID Eligibility Requirement 1: Must be Available for Work” or “Verification Required: 2nd Request” request personally identifiable information, …Continue Reading Unemployment Benefit Email Scam
Avoiding Scams during an Election Year posted on Sep 16
The November elections are fast approaching and the Office of Consumer Affairs and Business Regulation is warning consumers about the risks of Election Season scams. Scams can include scammers posing as representatives of a political campaign soliciting donations; scammers posing as election officials looking …Continue Reading Avoiding Scams during an Election Year
The Skinny on Dietary Supplements posted on Sep 14
We’ve all seen the ads for weight-loss pills and other dietary supplements online, in our favorite magazines, and in television commercials. But what do consumers really know about this market? After a recent investigation by Consumer Reports into the supplement market, we put together some tips consumers should keep in mind.