Along with getting a sense of the size of increases small businesses are seeing in health insurance, one of the main goals of this week’s hearings around the state is to gauge response to Governor Patrick’s recnt reform plans for small-market health insurance.
Throughout this week of hearings, we have heard business owners and insurance agents (many of whom are small-business owners themselves) express support for many of the Governor’s ideas – particularly limited provider networks, eliminating “jumpers and dumpers,” and aggressive review of proposed rates.
These proposed reforms would provide more affordable options for small businesses which are experiencing big increases. These increases are stifling small businesses and forcing them to make tough decisions. For example, today, Debbie Zabroski said her insurance was jumping from $522 to $750 per month. Self-employed, Debbie was considering making some home improvements this year, but after sitting down and reviewing her budget, realized she would need to spend the money on health insurance instead.
Many small business owners have talked about creating group purchasing cooperatives, which the Governor asked us to investigate. Christine Sullivan, Director of the Enterprise Center at Salem State College and former Secretary of the Office of Consumer Affairs and Business Regulation, spoke passionately in favor of cooperatives today. We continue to investigate cooperatives, the pros and cons, and the hazards of potentially segregating the market between healthy and non-healthy members. We expect to have a report on this issue later this month.
The Governor’s filed legislation includes the creation of selective network products, which would narrow provider choices but also provide lower-cost options in the small market. The legislation also includes creating limited open enrollment periods, which would discourage “jumpers and dumpers” – people who enter higher-priced plans only when planning on using expensive services, and then jump out when they are done. From what we’ve heard in the last four days, all of these ideas have captured the public’s attention and many small-business owners feel they can be part of a successful reform of health insurance in Massachusetts.
Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22
The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.
Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20
The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.
Registry of Motor Vehicles Mimic Websites posted on Jul 14
Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.