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The Office of Consumer Affairs and Business Regulation receives many inquiries from consumers who have questions about car buying, car selling, and how to handle issues with their recently purchased car.  OCABR has written a series of blogs and advisories to provide answers to some of these questions.

Some consumers have physical problems with their newly purchased or leased vehicles.  The Massachusetts Lemon Laws  provide protections for vehicles that were purchased or leased new, that were purchased used if they had less than 125,000 miles at the time of sale, or that failed inspection within the first seven days from the date of sale. Our blog about extended warranties vs service contracts list some potential protections against mechanical or other defects.  There are also specific rights and responsibilities for leased cars whether they are leased new or leased used.

Some consumers have questions about car loans or other financial aspects of obtaining a new or used car.  Our car buying advisory gives an overview of the buying process. Our doc fee blog describes some of the fees that dealers often charge.  Consumers who finance their purchase through a bank or other lending institution should make sure they are properly licensed through the Division of Banks.  Consumers who finance the sale directly from the dealer, known as buy-here pay-here, should watch out for additional pitfalls including scenarios where the dealer may illegally repossess the vehicle.

We also have a blog discussing your rights and responsibilities when your vehicle needs repair, regardless of where you purchased the vehicle.  Our blog about internet sales reviews some additional considerations when purchasing a vehicle online or through an app.  We also have a series of blogs to warn buyers and sellers against common scams including curbstoning, title skipping, and odometer fraud.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s vehicular and customized wheelchair Lemon Laws and Arbitration Programs, Data Breach reporting, Home Improvement Contractor Programs and the MA Do Not Call Registry.

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