Post Content

shutterstock_586368500-2

This week is National Consumer Protection Week (NCPW). For the past 19 years, more than 100 federal, state and local agencies, consumer groups and national advocacy organizations participate in this annual week aimed at bringing a larger awareness to consumer rights.

Our office works to make sure that Massachusetts consumers are protected from unfair business practices and empowered in making decisions. During this year’s National Consumer Protection Week, we’ll be sharing our tips and advice for how consumers can protect themselves, and holding our annual Top Consumer Trends briefing where we’ll highlight our and other consumer agencies’ top consumer issues of the past and current year. This includes items such as privacy protection, money and debt management, recognizing identity theft, frauds and scams, subprime auto lending and prevention of elder financial abuse.

From making day-to-day decisions such as which gas station to fill up at or where to open your new checking account, to buying a car or choosing a home improvement contractor, your consumer rights affect your decisions every day, whether you realize it or not. But the spotlight that we put on consumer protection doesn’t fade when National Consumer Protection Week ends. The Office aims to ensure that Massachusetts consumers are always aware of their rights no matter what week it is.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.

Written By:

Recent Posts

Energy Bill Scam Calls posted on Feb 23

Energy Bill Scam Calls

Many staff from our Office have been receiving incessant phone calls regarding their energy bills. Luckily, we know a scam when we hear one. We called the scammer back after receiving 3 calls, each listing a different call back number along with different reference numbers.   …Continue Reading Energy Bill Scam Calls

For Sale Buy Online Owner posted on Feb 20

For Sale Buy Online Owner

It is becoming increasingly common for dealerships and private sellers to advertise their cars through a website, through an app, or through social media. Because different laws may apply depending on the details of each listing, the Office of Consumer Affairs and Business Regulation seeks   …Continue Reading For Sale Buy Online Owner

Getting down to business or getting scammed? posted on Feb 13

Getting down to business or getting scammed?

  The Federal Trade Commission (FTC) recently issued a warning after hearing from several consumer protection agencies about scammers taking advantage of people looking to get licensed in a particular profession. These fraudsters lie and say they can help you get professional or business licenses.   …Continue Reading Getting down to business or getting scammed?