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This week is National Consumer Protection Week (NCPW). For the past 19 years, more than 100 federal, state and local agencies, consumer groups and national advocacy organizations participate in this annual week aimed at bringing a larger awareness to consumer rights.

Our office works to make sure that Massachusetts consumers are protected from unfair business practices and empowered in making decisions. During this year’s National Consumer Protection Week, we’ll be sharing our tips and advice for how consumers can protect themselves, and holding our annual Top Consumer Trends briefing where we’ll highlight our and other consumer agencies’ top consumer issues of the past and current year. This includes items such as privacy protection, money and debt management, recognizing identity theft, frauds and scams, subprime auto lending and prevention of elder financial abuse.

From making day-to-day decisions such as which gas station to fill up at or where to open your new checking account, to buying a car or choosing a home improvement contractor, your consumer rights affect your decisions every day, whether you realize it or not. But the spotlight that we put on consumer protection doesn’t fade when National Consumer Protection Week ends. The Office aims to ensure that Massachusetts consumers are always aware of their rights no matter what week it is.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Program and the state’s Do Not Call Registry.

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