Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
This week, our Division of Standards celebrated a new relationship with the Town of Burlington, with Division inspectors handling weights and measures duty in the town. This is a great partnership between state and local government, and expands our efforts to maintain and reinforce the trust between consumers and retailers.
We all buy gas on a regular basis, and we take for granted that we are pumping an accurate amount of fuel – at the appropriate octane level – into our cars. We don’t bring calculators to ensure the price is matching the amount pumped, and we certainly don’t have the tools to measure octane levels. (In the photo right, Inspector Marty McHardy (right) and Division of Standards Director Charles Carroll are testing a gas pump's accuracy.)
However, the Division of Standards does, and they do a fine job maintaining a level marketplace for businesses and consumers. A recent pre-Memorial Day inspection of 237 gas stations found only one that was delivering gas with inappropriate octane levels to drivers. The Division also checks item pricing and scanner accuracy, another successful area. Before the holidays, the Division checked 3,863 items at retailers’ scanners, and found the scanners to be 99.51 percent accurate.
With the addition of Burlington, the Division now provides weights and measures services to 62 communities across the Commonwealth. In speaking with town officials earlier this week, it was clear to me that Burlington is a community uniquely positioned to take advantage of our economic recovery. It is also clear that with the Division of Standard’s involvement in the community, residents will be able to count on that trust between consumers and retailers more than ever.
Designating a Health Care Proxy posted on Apr 16
April 16th is National Health Care Decisions Day; and a good time to recognize how important it is that you are able to make educated health care decisions. In the case that you are unable to do so, it is crucial to have designated a …Continue Reading Designating a Health Care Proxy
Understanding Medical Bills posted on Apr 10
Whether it’s for a routine physical or an emergency ER visit, everyone receives medical bills. While extremely common, these bills are often unclear and difficult to decipher. Oftentimes, medical bills use codes and shorthand to describe the services you received, making it difficult to tell …Continue Reading Understanding Medical Bills
Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues posted on Mar 24
#5 – Lemon Law and Auto Issues Last week, the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. The top four issues were insurance, banking and non-depository …Continue Reading Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues