Post Content

Undersecretary Barbara AnthonyPosted by:
Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation

Chances are, we’ve all quickly hung up our cell phone and thought the same thing. “My auto warranty? What about my auto warranty.”

We quickly realize that we’d received a robo-call, and that the number that came up on our caller ID was bogus. According to the Federal Trade Commission, approximately 1 billion of those annoying calls have been made. Last week, a federal court took a step toward reducing those illegal calls.

The court has issued a temporary restraining order prohibiting these auto warranty robo-calls, stating that the companies running the scheme have acted in violation of the Do Not Call Registry and the Telephone Consumer Protection Act.

Many Bay Staters have answered their phone to this automated message: “The factory warranty on your vehicle is about to expire. This is your final notification.” The automated message includes information on how to opt out of the calls, but many consumers say their attempts have failed.

For these companies to claim that auto warranties are about to expire is to misrepresent the nature of an actual vehicle warranty, the cost of which is included when one purchases a new car.  The product that these “warranty” peddlers sell is actually overpriced auto servicing coverage, which still fails to pay for many repairs.

Most of these calls are in violation of the state and national Do Not Call rules. If you haven’t put your phone number on the Do Not Call list, I encourage you to do so. To add your number to the Massachusetts Do Not Call registry, all you need to do is enter your number into the database. The lists solicitors receive are updated quarterly. Don’t forget to sign up to the national registry, as well.

Written By:

Recent Posts

Gift Card Tips posted on Nov 23

  Have you ever received a gift card as a present?  Do you know what fees are associated with that card? Do you know when it expires?  Do you know where to report if you have a problem?  Many consumers buy gift cards for others,   …Continue Reading Gift Card Tips

More than 6,600 Mass. consumers to receive refunds in mortgage lending settlement posted on Nov 20

The Massachusetts Division of Banks and 49 other state mortgage regulatory agencies have executed a Settlement Agreement and Consent Order with Prospect Mortgage, LLC. The California-based mortgage company is licensed in Massachusetts and wholly owned by Sterling Partners, a private equity firm. A multi-state examination   …Continue Reading More than 6,600 Mass. consumers to receive refunds in mortgage lending settlement

Department of Public Utilities phone scam circulating in MA posted on Nov 19

  The Office of Consumer Affairs & Business Regulation along with The Department of Public Utilities would like to inform consumers of a phone scam that is affecting Massachusetts residents. Residents are receiving calls from a business that is claiming to be a solar developer,   …Continue Reading Department of Public Utilities phone scam circulating in MA