As I get settled in my first week as Undersecretary of the Office of Consumer Affairs and Business Regulation, I wanted to take a moment to start my own conversation here at our blog.
I’m very excited for the opportunity given to me by Governor Patrick and Secretary Bialecki. I’m looking forward to working on the bread and butter issues that matter to consumers, and I want to use this space to find out not just what’s on your mind, but also help you find solutions and information about the things that are important to you.
I’ve spent my career advocating for consumer issues, and in using the bully pulpit on behalf of consumers’ welfare. I know that millions of consumers in Massachusetts make important decisions every day on things like car insurance, finding the right licensed professional, protecting your personal financial information from identity thieves, and navigating through financial service products like credit cards and mortgages.
If you have something on your mind, feel free to include your question or comment in the comment section here. As we work toward building an active blog community here, I look forward to seeing what’s on your mind, and sharing our thoughts and information on those issue. Thanks for reading, and thanks for participating.
How to Combat Illegal Robocalls posted on Jul 25
Robocalls have become an all-too-common nuisance for consumers. Robocalls are unsolicited, pre-recorded phone calls, often scams, which are made to consumers without their permission, as opposed to calls solicited by the consumer, such as those from pharmacies and childrens’ schools. Robocalls are illegal in Massachusetts under M.G.L. c. 159C. While consumers can, and should, sign-up -for both the state and national Do-Not-Call lists, unfortunately this does not always stop many unscrupulous solicitors and scammers from making these calls.
Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22
The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.
Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20
The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.