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shutterstock_655898647Video game retailer GameStop recently disclosed a data breach affecting over 34,000 Massachusetts residents.

According to GameStop, from August 2016 – February 2017 personal information, including customer names and credit card numbers, may have been compromised. As required by Massachusetts law, GameStop provided written notification to affected consumers, our Office, and the Office of the Attorney General, and is taking steps to strengthen their network in order to protect sensitive consumer information.

If you shopped at GameStop during the timeframe mentioned, be sure to take the following steps:

  • Review and monitor your credit and debit card accounts, making sure to look at older statements. If you notice any suspicious or unauthorized activity, contact your bank or the card issuer immediately.
  • Obtain a copy of your credit report. Consumers are entitled to one free credit report each year from each of the credit reporting bureaus (Experian, Equifax, and TransUnion).
  • Consider placing a fraud alert on your credit report. Fraud alerts require creditors to contact you before opening up a new account or increasing credit limits.
  • Massachusetts consumers can also place a security freeze on their credit report, which prohibits a credit reporting agency from releasing any information from the report without written authorization. If you have been a victim of identity theft, the credit reporting agencies cannot charge you to place, lift, or remove a security freeze, so long as you provide them with a valid police report.
  • If you are the victim of identity theft or financial theft, act quickly. Contact your local police department and file an official report with the Federal Trade Commission and law enforcement authorities. Visit http://www.ftc.gov/idtheft for more information.

If you have questions about the breach, contact GameStop at 888-270-0056 from 9AM – 9PM on weekdays, and 11AM- 8PM on weekends.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for all Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Programs and the state’s Do Not Call Registry.

 

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