Post Content

LL Adjusted Insp Outage

The Massachusetts Registry of Motor Vehicles’ (RMV) vehicle inspection stations are back online after a state-wide outage from March 30, 2021 to April 17, 2021, caused by a malware attack. Affected consumers who were unable to access inspection resources during the outage are now eligible for additional time under the state’s Lemon Aid Law in order to fairly utilize their vehicle return and refund rights.

The Massachusetts’ Lemon Aid Law allows consumers to return and obtain a refund for a vehicle they purchased if it fails inspection within seven days from the date of sale and if the cost of repairs exceeds 10% of the purchase price. Consumers then have 14 days from the date of sale to notify the seller of their intent to return the vehicle, actually return the vehicle to the seller, and provide the seller with a statement documenting why the vehicle failed inspection with an estimated cost of repairs.

Consumers who purchased a vehicle directly before or during the outage were unable to have their vehicle inspected within the seven-day time period outlined in the Lemon Aid Law, meaning that this also affected their ability to return a vehicle that failed inspection within 14 days of purchase.

In response, the RMV is providing an extension for inspections to accommodate impacted consumers:

  • If you purchased a vehicle between March 23, 2021 and April 16, 2021: You have until April 30, 2021, to obtain an inspection sticker.
  • If your inspection sticker expired in March or April 2021: You have until May 31, 2021, to obtain an inspection sticker.
  • If you are in a 60-day retest period:You will receive one extra day for each day the system was offline.

After receiving a failed inspection sticker, consumers have 14 days from the date of inspection to exercise their rights under the Lemon Aid Law, as long as the inspection occurred on or before the aforementioned dates. If your vehicle is eligible for Lemon Law arbitration, which is separate from the Lemon Aid Law, you may apply here.  The Lemon Law Arbitration Program is administered by the Office of Consumer Affairs and Business Regulation (OCABR).

For more information on the RMV’s grace periods, read their statement here or visit their website at

OCABR recommends that consumers get their vehicles inspected as soon as possible.  For additional questions or concerns regarding your Lemon Law Rights including the Lemon Aid Law and the Lemon Law Arbitration Program, you may contact OCABR’s  consumer hotline at (617) 973-8787 or (888) 283-3757.   You may also call the AGO’s consumer hotline at (617) 727-8400 or file a complaint online with the AGO.

Written By:

Recent Posts

Lifeline Awareness Week posted on Sep 24

Lifeline Awareness Week

Living alone can be isolating, especially over the past year when socializing has been a health risk due to COVID-19. That is why the Department of Telecommunications and Cable (DTC) wants you to know, no matter your income, there are ways for you to have   …Continue Reading Lifeline Awareness Week

National Small Business Week posted on Sep 17

National Small Business Week

Small businesses are the heart of our communities.  These businesses not only provide locally sourced items, but the U.S. Small Business Administration (SBA) reports that more than half of working Americans either work for or own a small business.  In celebration of these small business   …Continue Reading National Small Business Week

Labor Day Deals and Online Shopping Scams posted on Sep 3

Labor Day Deals and Online Shopping Scams

Retailers aren’t the only ones hoping to capitalize on the upcoming long weekend shopping sprees, scammers are waiting to take advantage of consumers enjoying Labor Day discounts.  While some shoppers will hit the mall, most will access the internet in search of sales or to   …Continue Reading Labor Day Deals and Online Shopping Scams