This week the Office of Consumer Affairs hosted the 23rd Annual National Consumer Protection Week Conference with our co-sponsors the Division of Banks, Suffolk University Law School and ConsumerWorld.org. The main topic of the conference was prepaid cards, and each of our speakers gave some insight into this popular financial product.
A prepaid card is a card – like a debit or credit card – offered by a financial intuition or retailer that has a specific amount of money pre-loaded onto it. They offer consumers many benefits such as paying bills online and depositing their paychecks onto them. Over the past decade the prepaid card industry has exploded, with more and more people turning to them for everyday use. An article in USA Today by Sheila Bair noted that the use of these cards has grown over 600% since 2010 and that Americans will likely load over $200 billion on them this year.
Prepaid cards are attractive to consumers because, unlike cash, many can be replaced if lost or stolen (though this process can be fairly complex). Consumers don’t need a bank account to use a prepaid card, and these cards are a good way for the unbanked population to avoid check cashing fees. A person’s credit history has no impact on his or her ability to get a prepaid card. There is the option to have multiple cards associated with one prepaid account, and on most cards there is no risk of overdrawing on the account. These are especially good for parents or caregivers who wish to monitor the expenses of a dependent.
Though there are many benefits to prepaid cards, they pose many problems as well. There are limited federal regulations that apply to these cards. There is no federally mandated fraud protection and no requirement for FDIC insurance if the card is issued by a non-bank entity. The cards do not help build credit, so proper management of them will not positively impact credit history. There is also no requirement for periodic statements, making it difficult for the consumer to keep track of the amount of pre-loaded money left on the card.
The biggest item of concern for the Office of Consumer Affairs is that prepaid cards are associated with high use-related fees and extra charges. Associate Dean Kathleen Engel of Suffolk University Law School outlined many of these fees at Tuesday’s conference. Here are just some of the fees a consumer can be charged for using a prepaid card:
- Card purchasing fee
- Transaction fee
- Monthly fee
- ATM withdrawal fee
- Bank teller withdrawal fee
- Customer service call fee
- Paper statement fee
- Balance inquiry fee
- Cash back at retailers fee
- Card replacement fee
- Declined transaction fee
- Declined ATM withdrawal fee
- PIN use fee
- Monthly inactivity fee
- Fund deposit fee
There’s no limit on the size or number of fees companies are allowed to charge. Most of the fees are not fully disclosed, as there is no uniform disclosure required. This makes it hard for consumers to shop and compare fees from one prepaid card to the next.
It is also nearly impossible to redeem the full value of these cards. When a consumer has just a few dollars or cents left on the card, if she doesn’t know the exact amount on the card, the transaction may not be completed. Merchants generally will not be able to determine the available balance.
Nowadays, these cards are being used for everything from insurance and entitlement benefits to rebates for cell phones, appliances and other items. If possible, ask for refunds or rebates to be delivered by direct deposit or in the form of a check so that you’re not being charged these fees.
Survey Says: Lemon Law Compliance on the Rise posted on Dec 29
The Massachusetts Lemon Laws provide legal relief to consumers who are sold a new, used, or leased vehicle that has a significant defect to its safety or use. Under these laws, car dealerships are required to place a bright yellow Lemon Law sticker on each …Continue Reading Survey Says: Lemon Law Compliance on the Rise
Everything you wanted to know about gift returns but thought it would be rude to ask posted on Dec 22
Purchasing or receiving an unwanted gift can be one of the most frustrating – and uncomfortable – things that can go wrong over the holidays. For this reason, most people prefer the reassurance when they purchase an item that they can return it if it …Continue Reading Everything you wanted to know about gift returns but thought it would be rude to ask
All I Want for Christmas is Price Scanning Accuracy posted on Dec 19
The Massachusetts Item Pricing Law was written to ensure that food retailers remained consistent and accurate in how they charge consumers. Since its last update in 2013, the law has been extended to cover consumer-use price scanners and automated check out systems. The Division of …Continue Reading All I Want for Christmas is Price Scanning Accuracy