Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
The Berkshire Eagle reported yesterday an e-mail phishing scam that targeted Legacy Banks customers and non-customers.
“Phishing” scams, involve thieves illegally asking for your personal financial information and then using it to commit identity theft by charging your existing credit cards; by opening new credit card, checking, or savings accounts; by writing fraudulent checks; and/or taking out loans in your name.
In the Legacy case, as is common in e-mail phishing scams, the bogus e-mail included the bank’s logo and other information that gives it the look of a legitimate bank request. In this case, the e-mail asked recipients to send personal data in order to re-open closed accounts.
Banks will never request your personal information by e-mail, text message, or telephone. If you receive that kind of contact from your bank, alert your bank immediately. Make sure if you receive a phone number to call or a Website to visit, that you instead track down the URL or phone number of your bank from your statement, to be sure you are calling or going online to the right location.
Banks have become adept at handling phishing scams that target their customers, and banks will work quickly to notify consumers of the scam. Of course, you might receive a phishing attempt before notice can be sent out. A good general rule: Always make sure you’re dealing directly with your bank or other institution, and never give out personal information unless you have initiated the dialogue.
Can’t pay your phone bill? Stay connected with telephone assistance posted on Sep 10
Staying connected to local resources and emergency services can improve and possibly save many lives, say state regulators. Access to local emergency services and community resources is vital to our low-income and elderly residents. The Massachusetts Department of Telecommunications and Cable (DTC) wants residents to …Continue Reading Can’t pay your phone bill? Stay connected with telephone assistance
Car Buyers: You deserve to know your Lemon Law rights! posted on Sep 5
The Office of Consumer Affairs recently conducted a survey of car dealerships to see whether they post required Lemon Law stickers that detail a consumer’s rights for buying cars, and we found that many dealerships surveyed were not in full compliance.
Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues posted on Aug 14
Last month, the Consumer Federation of America published a list of their top ten consumer complaints. In it, they named many of the issues that the Office of Consumer Affairs and Business Regulations keeps consumers informed about, ranging from auto complaints to fraud and scams. …Continue Reading Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues