Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
The Berkshire Eagle reported yesterday an e-mail phishing scam that targeted Legacy Banks customers and non-customers.
“Phishing” scams, involve thieves illegally asking for your personal financial information and then using it to commit identity theft by charging your existing credit cards; by opening new credit card, checking, or savings accounts; by writing fraudulent checks; and/or taking out loans in your name.
In the Legacy case, as is common in e-mail phishing scams, the bogus e-mail included the bank’s logo and other information that gives it the look of a legitimate bank request. In this case, the e-mail asked recipients to send personal data in order to re-open closed accounts.
Banks will never request your personal information by e-mail, text message, or telephone. If you receive that kind of contact from your bank, alert your bank immediately. Make sure if you receive a phone number to call or a Website to visit, that you instead track down the URL or phone number of your bank from your statement, to be sure you are calling or going online to the right location.
Banks have become adept at handling phishing scams that target their customers, and banks will work quickly to notify consumers of the scam. Of course, you might receive a phishing attempt before notice can be sent out. A good general rule: Always make sure you’re dealing directly with your bank or other institution, and never give out personal information unless you have initiated the dialogue.
Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues posted on Aug 14
Last month, the Consumer Federation of America published a list of their top ten consumer complaints. In it, they named many of the issues that the Office of Consumer Affairs and Business Regulations keeps consumers informed about, ranging from auto complaints to fraud and scams. …Continue Reading Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues
The Office of Consumer Affairs and Business Regulation Offers Disaster Relief Tips for Residents of Revere posted on Aug 5
The Massachusetts Office of Consumer Affairs and Business Regulations advises residents of Revere who were impacted by last week’s tornado to be cautious as they look for repair assistance and seek to file insurance claims. It is important that consumers make sure they are hiring …Continue Reading The Office of Consumer Affairs and Business Regulation Offers Disaster Relief Tips for Residents of Revere
Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info posted on Jul 24
Over the past week, the Consumer Hotline has received two complaints about a scam on Craigslist where buyers are scamming sellers out of money and their personal information. Callers reported being scammed when trying to sell an item on Craigslist. Online buyers would offer to …Continue Reading Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info