Occupational schools provide valuable training to students looking to practice in a wide range of trades and professions such as health care, business and construction trades. Instead focusing on job-specific skills, these schools provide a fantastic environment without the high prices of traditional institutions. Over 200 occupational schools are licensed throughout the Commonwealth, a number that is growing.
On Tuesday, our office launched a new informational website and telephone tip line for prospective students, or students who already attend these occupational schools. The site– www.mass.gov/dpl/schools – provides information on licensing requirements, consumer protection measures, applicable regulations and other matters important to occupational schools, sales representatives, students and the public. We want to ensure that students can make an informed decision when deciding what school to attend and that sales representatives use fair tactics when recruiting.
The tip line – (617) 727-6917 – offers students a new and straightforward way to lodge complaints against occupational schools or sales representatives for violations such as deceptive recruiting practices, unqualified instructors, or failure to provide required tuition refunds. We will have staff on the tip line during normal business hours, and will encourage callers to leave voicemail messages at all other times.
Previously, regulation of these schools was handled by the Department of Elementary and Secondary Education. Governor Patrick earlier this year moved it to DPL in order to increase efficiency and streamline oversight. Through the site and tip line, students will have access to more information than ever when deciding on what school to attend, or how to address an issue with one they attend. These schools give students experience in fields that will drive the future success of the Massachusetts economy, now the deciding where to enroll will be easier than ever.
If you want to see a list of licensed Occupational Schools in the Commonwealth, click here, and if you have ever had an issue, please, call the tip line!
Ian Mabie is a student at Northeastern University and is the communications co-op at the Office of Consumer Affairs.
Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues posted on Mar 24
#5 – Lemon Law and Auto Issues Last week, the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. The top four issues were insurance, banking and non-depository …Continue Reading Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues
Top 5 Consumer Issues of 2014: Cable Service posted on Mar 23
#4 – Cable Service Last week the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. In previous blogs we described some common problems with our top three …Continue Reading Top 5 Consumer Issues of 2014: Cable Service
Top 5 Consumer Issues of 2014: Telecommunications posted on Mar 22
#3 – Telecommunications This week the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, outlining the most prevalent consumer issues of 2014. The top issues from last year were insurance and banking & non-depository …Continue Reading Top 5 Consumer Issues of 2014: Telecommunications