Post Content

Undersecretary Barbara AnthonyPosted by:
Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation

New Lemon Law sticker Over the years, Presidents’ Day has become one of the busier car-buying times of the year. Dealers heavily advertise savings, and with the three-day weekend for many, buyers use the extra time to go car shopping.

 

This is a good time to remind consumers that they have rights under the Massachusetts Lemon Law, and those rights actually start when you are on the lot looking at cars.

 

Every car sold by a dealer in Massachusetts must have on it a yellow sticker detailing provisions of the Lemon Law (the sticker for new cars is seen top right. The sticker for used cars is seen Used Lemon Law stickerbottom right). We did a survey of dealers last year, and found that over 40 percent of the cars we checked did not have stickers, so it’s not a given the sticker will be on the car you look at. Look for it.

 

The Lemon Law protects consumers who have serious defects that impair the use, market value, or safety of their new cars; and for used cars requires dealers to provide a written warranty against defects that affect the use or safety of the vehicle. The Office of Consumer Affairs also runs an arbitration program if you are having trouble getting a car repaired and it falls under the provisions of the Lemon Law.

 

Buying a car is a big decision for any family. Make sure when you are giving a vehicle a close look-over, do more than just kick the tires. Check and make sure that yellow Lemon Law sticker is on the vehicle and you are fully up to speed on your rights.

Written By:

Recent Posts

Car Dealership Website Survey and Tips on Going to a Car Dealership posted on Jul 31

The Office of Consumer Affairs & Business Regulation examined twenty car dealership websites across the Commonwealth to determine how consumers could best use these websites to shop around when purchasing a car. As a consumer looking to purchase a car, you should go to the   …Continue Reading Car Dealership Website Survey and Tips on Going to a Car Dealership

Scam Log Analysis – June 2015 posted on Jul 22

Scam Log Analysis – June 2015

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of   …Continue Reading Scam Log Analysis – June 2015

Competitive Energy Sellers posted on Jul 16

You have just moved into your new apartment and need to set up electricity service so you call your local utility company (National Grid, Eversource, or Unitil); within hours you are enjoying your favorite television show. One day someone comes to your door and tells   …Continue Reading Competitive Energy Sellers