Post Content

shopping-bags

Because return policies can vary from store to store, consumers often call our Office asking if a certain policy is legal. In Massachusetts, there is no set law about return policies. Some retailers have lifetime warranties and unlimited returns. Some companies may allow the purchaser to test a product for a time before returning it while others prohibit returns if the product appears used or worn in any way.

It’s important to read return policies and make sure you’re aware of any changes to the policy, especially if it’s a company you’ve done business with for years as the change may be unknown or unexpected. Some online retailers have started to ban customers for making too many returns. Other retailers are using algorithms or third party contractors to help monitor customers who are making returns.

Even if you are not abusing the return policy, consumers should be careful when making purchases and deciding whether or not to return an item. Use online reviews to help you make a decision, but keep in mind that they may not always be completely reliable.

Remember, as long as a product is not defective, a store can have any return policy they want so long as it is clearly disclosed and you have the chance to read it before buying your product. Defective merchandise must be accepted for return, regardless of any policy, and you must be given the option of a repair, replacement item, or refund of the price.

For more shopping tips, visit our consumer guide on our website.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s vehicular and customized wheelchair Lemon Laws and Arbitration Programs, Data Breach reporting, Home Improvement Contractor Programs and the MA Do Not Call Registry.

Written By:

Recent Posts

October is Cybersecurity Awareness Month posted on Oct 18

October is Cybersecurity Awareness Month

For many consumers, the month of October elicits excitement over changing leaves, pumpkin spice lattes and dressing up as a favorite superhero. However, this month also serves to raise awareness of masked combatants of a much more formidable sort: online scammers.  October is Cybersecurity Awareness   …Continue Reading October is Cybersecurity Awareness Month

Facebook Breach posted on Oct 12

Facebook Breach

  Facebook recently suffered a significant data breach with hackers gaining access to the accounts of millions Americans.  According to Facebook, hackers exploited a software flaw in the ‘View As’ option (which lets users to see what their profile looks like from the perspective of   …Continue Reading Facebook Breach

Avoiding Scams After a Disaster posted on Oct 11

Avoiding Scams After a Disaster

  In the days and weeks following any catastrophic event, such as a Hurricane or the gas explosions in Merrimack Valley, we are uplifted by stories that reflect the generosity and compassion of our neighbors and fellow citizens through acts of kindness.  Sadly, however, there   …Continue Reading Avoiding Scams After a Disaster