Our Office recently did an informal online survey regarding auto insurance that drew 232 respondents, and it showed again that shopping around for a policy can save consumers money on their coverage.
The survey found that more than 60 percent of respondents saved money on their car insurance. Twenty-seven percent of the respondents saved more than $300. That means more than two out of every five people saving money saved more than $300. That is a pretty good outcome.
We also found, as we have heard from consumers for some time, that more than half of the respondents increased their coverage. We have seen evidence that consumers are putting some or all of their savings back into their policies in the form of increased coverage. This is also good news for consumers.
Our switch to managed competition is just over two years old, but the reforms by the Patrick-Murray Administration are paying off. Since the start of 2008, we estimate drivers have saved more than $477 million on their car insurance policies. That’s a lot of money. Twelve new companies have entered Massachusetts (we had 19 when managed competition started), which means we now have 31 companies competing for consumers’ business. That competition has led to lower rates, more discounts, and more benefits for many drivers.
To reap the full benefits of the changes, however, consumers need to shop. A good place to start is the Division of Insurance’s auto rates comparison website.
May/June Scam Log Analysis posted on Jul 28
The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly-available scam, identity theft, and fraud complaints from around the Commonwealth via police logs and news outlets, as well as through the Office’s Consumer Information Hotline.
How to Combat Illegal Robocalls posted on Jul 25
Robocalls have become an all-too-common nuisance for consumers. Robocalls are unsolicited, pre-recorded phone calls, often scams, which are made to consumers without their permission, as opposed to calls solicited by the consumer, such as those from pharmacies and childrens’ schools. Robocalls are illegal in Massachusetts under M.G.L. c. 159C. While consumers can, and should, sign-up -for both the state and national Do-Not-Call lists, unfortunately this does not always stop many unscrupulous solicitors and scammers from making these calls.
Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22
The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.