Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
Last Friday, Housing and Economic Development Secretary Greg Bialecki and I participated in the Financial Education Summit at the Federal Reserve Bank, meeting with a great group of people dedicated to creating smarter consumers who are better aware of money matters.
Information is power, particularly when it comes to handling money and making smart decisions for your family. The Summit on Friday kicked off Financial Education Month in Massachusetts, and I was able to discuss some of the programs and initiatives we operate that deliver necessary information to consumers. (In the photo right are David Floreen of the Massachusetts Bankers Association, Susanne Cameron of Citi, Kathleen Tullberg of the Massachusetts Community & Banking Council, and Margaret Miley of the Midas Collaborative as I present the Governor’s Proclamation announcing Financial Education Month.)
In recent years, our foreclosure prevention efforts have given 3,500 people the opportunity to meet one-on-one with lenders, helped another 1,350 win stays of foreclosure, and have provided nearly $4 million in foreclosure education and prevent grants to regional counseling agencies. Additionally, in August Governor Patrick signed legislation that further helps homeowners by extending the right-to-cure period from 90 to 150 days.
Our Division of Banks and banking organizations maintain a low-cost checking and savings account program that encourages people to open an account. A recent Division of Banks report found the fees associated with check-cashing entities can be significantly more than a basic checking account, and using check cashers does not help create the long-term benefits of more and stronger financial services that can come from having a checking account.
Additionally, last month our office announced the second year of Project Credit Smarts, which brings credit and debt education to college students around the state. When we talk about getting information to consumers, we do it with the hopes that they make good decisions in the long run. As we found with Project Credit Smarts, students often learn lessons the hard way. Watch the video below as Andrea Craddy of Springfield Technical Community College and Ben Davis of UMass-Amherst both discuss dropping out of school because of debt issues.
Can’t pay your phone bill? Stay connected with telephone assistance posted on Sep 10
Staying connected to local resources and emergency services can improve and possibly save many lives, say state regulators. Access to local emergency services and community resources is vital to our low-income and elderly residents. The Massachusetts Department of Telecommunications and Cable (DTC) wants residents to …Continue Reading Can’t pay your phone bill? Stay connected with telephone assistance
Car Buyers: You deserve to know your Lemon Law rights! posted on Sep 5
The Office of Consumer Affairs recently conducted a survey of car dealerships to see whether they post required Lemon Law stickers that detail a consumer’s rights for buying cars, and we found that many dealerships surveyed were not in full compliance.
Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues posted on Aug 14
Last month, the Consumer Federation of America published a list of their top ten consumer complaints. In it, they named many of the issues that the Office of Consumer Affairs and Business Regulations keeps consumers informed about, ranging from auto complaints to fraud and scams. …Continue Reading Chances Are, You’ve Had to Deal with One of These 5 Consumer Issues