Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation
Earlier this week, my office released the results of a survey of restocking fees at national retailers that are popular during the holiday shopping season. We found that these fees on returns – particularly on electronics and furniture – are being charged at more and more retailers.
On Tuesday night, I discussed this issue on “Greater Boston” with Host Emily Rooney and Jon Hurst from the Retailers Association of Massachusetts.
Greater Boston video
Consumers need to be aware of these fees, and need to know which retailers are charging fees and which aren’t. To read more about the fees, click here. To see the full results of our survey, click here.
Car Dealership Website Survey and Tips on Going to a Car Dealership posted on Jul 31
The Office of Consumer Affairs & Business Regulation examined twenty car dealership websites across the Commonwealth to determine how consumers could best use these websites to shop around when purchasing a car. As a consumer looking to purchase a car, you should go to the …Continue Reading Car Dealership Website Survey and Tips on Going to a Car Dealership
Scam Log Analysis – June 2015 posted on Jul 22
The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of …Continue Reading Scam Log Analysis – June 2015
Competitive Energy Sellers posted on Jul 16
You have just moved into your new apartment and need to set up electricity service so you call your local utility company (National Grid, Eversource, or Unitil); within hours you are enjoying your favorite television show. One day someone comes to your door and tells …Continue Reading Competitive Energy Sellers