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The Massachusetts Office of Consumer Affairs and Business Regulations advises residents of Revere who were impacted by last week’s tornado to be cautious as they look for repair assistance and seek to file insurance claims. It is important that consumers make sure they are hiring registered contractors and know that it is easy to check a contractor’s registration status. The status of a contractor can be checked here, and the status of a plumber, electrician or sheet metal worker can be checked here.

Our Division of Insurance advises consumers that are seeking to file claims for property damage to take the following steps:

  • Contact your insurance company as soon as possible. Let them know the extent of the damage that was caused by the tornado. Take pictures of the damage, especially if there are items that must be disposed of because they cannot be preserved.
  • Refrain from making permanent repairs until the appraiser or adjuster has inspected your property. It is advised, however, to take temporary actions to prevent further damages such as covering holes in the roof or removing water.
  • Keep meticulous records and receipts of any purchases you made to secure your property and document any phone calls or correspondence with your insurance company or agent; these will help the claims process. Create a home inventory to present to your insurer so that you are properly covered for damaged property.
  • Check if your public adjuster is licensed by the Division of Insurance by calling the DOI at (877) 563-4467 or looking online here.

Above all, residents should be safe! Stay away from down or low-hanging power lines, and do not try to re-enter your home unless it is safe to do so.

The Patrick Administration’s Office of Consumer Affairs and Business Regulation is committed to protecting consumers through consumer advocacy and education, and also works to ensure that the businesses its agencies regulate treat all Massachusetts consumers fairly. Follow the Office on Facebook and Twitter, @Mass_Consumer. Division of Insurance representatives can also be reached at (877) 563-4467.

Written By:


Will Beaman is a communications specialist at the Office of Consumer Affairs and Business Regulation.

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