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#5 – Lemon Law and Auto Issues

Last week, the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. The top four issues were insurance, banking and non-depository licensing, telecommunications, and cable service.

Rounding out the top five was Lemon Law and automotive issues, with just over 1,400 complaints and inquires. Automobile consumers are protected by laws covering those who purchase vehicles in Massachusetts that are found to have significant defects. These free programs offer an additional level of protection for consumers who purchase cars that fail to function as required by law. Last year, 69 people chose to pursue arbitration, a free way to resolve a dispute between you and the dealer after making a final repair attempt.

If you have recently purchased a defective vehicle, see if you are eligible for the Massachusetts’ Lemon Law, Lemon Aid Law, or Used Vehicle Warranty Law by using our interactive online tool.

More information on the Lemon Law can be found online at the Office of Consumer Affairs and Business Regulations website. Also be sure to check out our blogs on the new and used car Lemon Laws.

We will continue tracking inquiries and complaints over the course of this year, so don’t hesitate to call or e-mail us with your consumer issue. Contact our Consumer Hotline at (617) 973–8787 or toll free in Massachusetts at (888) 283–3757.

 

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