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Uber Technologies Inc. recently announced that hackers had accessed the names, email addresses and phone numbers of 57 million of its customers and drivers. To make matters worse, Uber also admitted to covering up the hack and paying the hackers $100,000.

Uber has stated that the information accessed was not personally identifiable information such as trip details, date of birth, or credit card and Social Security numbers. However, about 600,000 drivers had their license numbers compromised. Uber is notifying affected drivers by mail or email and is offering drivers free credit monitoring services and identity theft protection. If you are a driver and want to check whether your account was included, sign into your account to get help.

The company is facing three potential class action lawsuits and separate investigations by the attorneys general of New York, Missouri, Massachusetts, Connecticut, and Illinois and has been contacted by the Federal Trade Commission.

As more information is revealed, we will share updates on how consumers may be affected and how to deal with any repercussions of the breach.

If you have additional questions, contact the Office of Consumer Affairs and Business Regulation by calling our Consumer Hotline at (617) 973-8787, or toll-free in MA at (888) 283-3757, Monday through Friday, from 9 am-4:30 pm. Follow the Office on Facebook and Twitter, @Mass_Consumer. The Baker-Polito Administration’s Office of Consumer Affairs and Business Regulation along with its five agencies work together to achieve two goals: to protect and empower consumers through advocacy and education, and to ensure a fair playing field for Massachusetts businesses. The Office also oversees the state’s Lemon Laws, data breach reporting, Home Improvement Contractor Programs and the state’s Do Not Call Registry.

 

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