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The Patrick-Murray Administration and the Office of Consumer Affairs and Business Regulation are excited to launch Consumer Connections. Through this forum, we will discuss consumer issues and offer insight and information into consumer-related subjects like identity theft, financial literacy, foreclosure prevention and housing, and auto insurance.
The Office of Consumer Affairs and Business Regulation includes six agencies that focus on our goals of creating better businesses and smarter consumers. You can find out more about what we do, and find some great consumer tips, here.
We also know that smart consumers have great knowledge and tips on handling common issues and problems. If you have a hint or advice to share with us, don’t be shy, leave us a comment.

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Recent Posts

How to Combat Illegal Robocalls posted on Jul 25

How to Combat Illegal Robocalls

Robocalls have become an all-too-common nuisance for consumers. Robocalls are unsolicited, pre-recorded phone calls, often scams, which are made to consumers without their permission, as opposed to calls solicited by the consumer, such as those from pharmacies and childrens’ schools. Robocalls are illegal in Massachusetts under M.G.L. c. 159C. While consumers can, and should, sign-up -for both the state and national Do-Not-Call lists, unfortunately this does not always stop many unscrupulous solicitors and scammers from making these calls.

Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22

The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.

Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20

Do-Not-Call Consumer & Solicitor Responsibilities

The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.