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The Patrick-Murray Administration and the Office of Consumer Affairs and Business Regulation are excited to launch Consumer Connections. Through this forum, we will discuss consumer issues and offer insight and information into consumer-related subjects like identity theft, financial literacy, foreclosure prevention and housing, and auto insurance.
The Office of Consumer Affairs and Business Regulation includes six agencies that focus on our goals of creating better businesses and smarter consumers. You can find out more about what we do, and find some great consumer tips, here.
We also know that smart consumers have great knowledge and tips on handling common issues and problems. If you have a hint or advice to share with us, don’t be shy, leave us a comment.

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Recent Posts

The Form W-2 Scam: When it’s OK to Say No to your Boss posted on Feb 23

The Form W-2 Scam: When it’s OK to Say No to your Boss

Tax season is here. Unfortunately, this also means tax season scams are here and we’ve got the proof. Our office has received several data security breach notifications since the start of 2017 from companies that have fallen victim to the Form W-2 scam.   How does this   …Continue Reading The Form W-2 Scam: When it’s OK to Say No to your Boss

Understanding Your Financial Institution’s Data Breaches posted on Feb 21

  The Commonwealth’s Data Breach Notification Law, Mass. General Law, Chapter 93H, requires businesses and other entities that own or license personal information of Massachusetts residents to notify the Office of Consumer Affairs and Business Regulation and the Office of the Attorney General when they   …Continue Reading Understanding Your Financial Institution’s Data Breaches

Service Contracts vs. Extended Warranties posted on Feb 15

Service Contracts vs. Extended Warranties

  When buying a car from a Massachusetts dealer, consumers might hear about automotive service contracts and extended warranties.  Both offer protections against certain problems that may arise, but there are differences between them. An extended warranty is considered part of the purchase price of   …Continue Reading Service Contracts vs. Extended Warranties