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In light of Toyota Motor Corp.’s latest recall of 2.3 million vehicles, the Office of Consumer Affairs and Business Regulation wants you to know what to expect and what steps you should take if your car is recalled.

A car recall can be ordered by the manufacturer or the National Highway Traffic Safety Administration (NHTSA).

If your vehicle is the subject of a recall campaign, the manufacturer will contact you by mail. The notice should make clear how long the repair will take, evaluate the safety risk caused by the defect, and include a number to call if you go through any inconveniences when trying to get the work done.

If you hear of a recall in the news, but you have not heard from the manufacturer, you can contact either the manufacturer or your local dealership and provide them your VIN (vehicle identification number). With this information, your dealer can tell you if your vehicle is part of the recall. You can also contact the Auto Safety Hotline of the NHTSA (see their contact information below).

If your car is recalled, you should contact your local dealership to schedule the repair work. Dealerships are required by federal law to repair recalled automobiles at no charge to the consumer.

If the dealer does not offer a solution (e.g. refuses to make the repairs), contact the manufacturer.

If contacting the manufacturer does not work, contact the NHTSA.

National Highway Traffic Safety Administration
400 7th Street SW
Washington, D.C. 20590
Phone: (888) 327-4236

What happens if my dealer does not properly fix the recall safety defect?
If the dealer attempts to fix the safety defect at least three times and is unsuccessful, you may qualify for additional relief under the Massachusetts Lemon Laws. For more information, go to our website at Lemon Laws.

For more information about Toyota’s latest recall:
Toyota is currently working on a solution and owners will be notified when one is ready. In the meantime, Toyota owners with questions should call Toyota's customer service line at (800) 331-4331 or visit their website. For information, including links to FAQs and other documents from Toyota, click here.

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