In light of Toyota Motor Corp.’s latest recall of 2.3 million vehicles, the Office of Consumer Affairs and Business Regulation wants you to know what to expect and what steps you should take if your car is recalled.
A car recall can be ordered by the manufacturer or the National Highway Traffic Safety Administration (NHTSA).
If your vehicle is the subject of a recall campaign, the manufacturer will contact you by mail. The notice should make clear how long the repair will take, evaluate the safety risk caused by the defect, and include a number to call if you go through any inconveniences when trying to get the work done.
If you hear of a recall in the news, but you have not heard from the manufacturer, you can contact either the manufacturer or your local dealership and provide them your VIN (vehicle identification number). With this information, your dealer can tell you if your vehicle is part of the recall. You can also contact the Auto Safety Hotline of the NHTSA (see their contact information below).
If your car is recalled, you should contact your local dealership to schedule the repair work. Dealerships are required by federal law to repair recalled automobiles at no charge to the consumer.
If the dealer does not offer a solution (e.g. refuses to make the repairs), contact the manufacturer.
If contacting the manufacturer does not work, contact the NHTSA.
National Highway Traffic Safety Administration
400 7th Street SW
Washington, D.C. 20590
Phone: (888) 327-4236
What happens if my dealer does not properly fix the recall safety defect?
If the dealer attempts to fix the safety defect at least three times and is unsuccessful, you may qualify for additional relief under the Massachusetts Lemon Laws. For more information, go to our website at Lemon Laws.
For more information about Toyota’s latest recall:
Toyota is currently working on a solution and owners will be notified when one is ready. In the meantime, Toyota owners with questions should call Toyota's customer service line at (800) 331-4331 or visit their website. For information, including links to FAQs and other documents from Toyota, click here.
SMART RENTING SERIES – Problems, Remedies, and Resolutions posted on Aug 31
Many tenants do not give the landlord trouble with being able to pay rent on time, and many landlords follow all their responsibilities. But when there is a problem, how should it be resolved? There are various remedies that can address a host of problems …Continue Reading SMART RENTING SERIES – Problems, Remedies, and Resolutions
Foreign Currency Exchange posted on Aug 20
Traveling to a foreign country presents various challenges for travelers, but perhaps none is more misunderstood than foreign currency exchange. Not only must travelers be mindful of exchange rates when converting funds, but the means through which money is exchanged can also result in costly …Continue Reading Foreign Currency Exchange
Scam Log Analysis: July 2015 posted on Aug 18
The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of …Continue Reading Scam Log Analysis: July 2015