Post Content

Undersecretary Barbara AnthonyPosted by:
Barbara Anthony, Undersecretary of the Office of Consumer Affairs and Business Regulation

Lemon Law car Not everyone would be interested in a yellow car, but when you go car shopping, it’s a good idea to look for yellow – the yellow sticker that must be attached to all cars that detail the Massachusetts Lemon Laws.

Today, we announced the results of a survey we did at 73 dealerships around the Boston area and Cape Cod, checking to see how many cars had the necessary yellow stickers (seen on the right). We found that 43 percent of the 1,912 cars we checked did not have the stickers. We found that of the 1,304 used cars we checked, 51 percent were missing stickers. (To see all the results of our survey, visit our Publications & Reports section of our website.)

We sent letters to all the dealers we visited, informing them that these stickers are important and need to be in a conspicuous place, so consumers can plainly see what their rights are. The Lemon Law is a valuable consumer protection for people thinking about buying a car, and consumers have a right to know their rights under the Lemon Law. These stickers detail repair and refund rules, and deadlines to request free repairs.

The best practice is for dealers to be consistent about putting the stickers on every car, and we found many dealerships that follow through on that requirement. This way, consumers will always know their rights, whether they’re looking at one car or a bunch of cars when shopping.

Our website includes a wealth of information about the Lemon Laws, including the New and Leased Lemon Law, the Used Car Lemon Law, and much more. We also operate the Lemon Law Arbitration Program. If you have any questions, please call our Consumer Hotline at (888) 283-3757. Click here to watch Channel 5's story on the survey.

Written By:

Recent Posts

Car Dealership Website Survey and Tips on Going to a Car Dealership posted on Jul 31

The Office of Consumer Affairs & Business Regulation examined twenty car dealership websites across the Commonwealth to determine how consumers could best use these websites to shop around when purchasing a car. As a consumer looking to purchase a car, you should go to the   …Continue Reading Car Dealership Website Survey and Tips on Going to a Car Dealership

Scam Log Analysis – June 2015 posted on Jul 22

Scam Log Analysis – June 2015

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth via police logs, news outlets, and other sources, as well as through the Office’s Consumer Information Hotline. Below is a quantitative analysis of   …Continue Reading Scam Log Analysis – June 2015

Competitive Energy Sellers posted on Jul 16

You have just moved into your new apartment and need to set up electricity service so you call your local utility company (National Grid, Eversource, or Unitil); within hours you are enjoying your favorite television show. One day someone comes to your door and tells   …Continue Reading Competitive Energy Sellers