Not everyone would be interested in a yellow car, but when you go car shopping, it’s a good idea to look for yellow – the yellow sticker that must be attached to all cars that detail the Massachusetts Lemon Laws.
Today, we announced the results of a survey we did at 73 dealerships around the Boston area and Cape Cod, checking to see how many cars had the necessary yellow stickers (seen on the right). We found that 43 percent of the 1,912 cars we checked did not have the stickers. We found that of the 1,304 used cars we checked, 51 percent were missing stickers. (To see all the results of our survey, visit our Publications & Reports section of our website.)
We sent letters to all the dealers we visited, informing them that these stickers are important and need to be in a conspicuous place, so consumers can plainly see what their rights are. The Lemon Law is a valuable consumer protection for people thinking about buying a car, and consumers have a right to know their rights under the Lemon Law. These stickers detail repair and refund rules, and deadlines to request free repairs.
The best practice is for dealers to be consistent about putting the stickers on every car, and we found many dealerships that follow through on that requirement. This way, consumers will always know their rights, whether they’re looking at one car or a bunch of cars when shopping.
Our website includes a wealth of information about the Lemon Laws, including the New and Leased Lemon Law, the Used Car Lemon Law, and much more. We also operate the Lemon Law Arbitration Program. If you have any questions, please call our Consumer Hotline at (888) 283-3757. Click here to watch Channel 5’s story on the survey.
How to Combat Illegal Robocalls posted on Jul 25
Robocalls have become an all-too-common nuisance for consumers. Robocalls are unsolicited, pre-recorded phone calls, often scams, which are made to consumers without their permission, as opposed to calls solicited by the consumer, such as those from pharmacies and childrens’ schools. Robocalls are illegal in Massachusetts under M.G.L. c. 159C. While consumers can, and should, sign-up -for both the state and national Do-Not-Call lists, unfortunately this does not always stop many unscrupulous solicitors and scammers from making these calls.
Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey posted on Jul 22
The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.
Do-Not-Call Consumer & Solicitor Responsibilities posted on Jul 20
The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.