Not everyone would be interested in a yellow car, but when you go car shopping, it’s a good idea to look for yellow – the yellow sticker that must be attached to all cars that detail the Massachusetts Lemon Laws.
Today, we announced the results of a survey we did at 73 dealerships around the Boston area and Cape Cod, checking to see how many cars had the necessary yellow stickers (seen on the right). We found that 43 percent of the 1,912 cars we checked did not have the stickers. We found that of the 1,304 used cars we checked, 51 percent were missing stickers. (To see all the results of our survey, visit our Publications & Reports section of our website.)
We sent letters to all the dealers we visited, informing them that these stickers are important and need to be in a conspicuous place, so consumers can plainly see what their rights are. The Lemon Law is a valuable consumer protection for people thinking about buying a car, and consumers have a right to know their rights under the Lemon Law. These stickers detail repair and refund rules, and deadlines to request free repairs.
The best practice is for dealers to be consistent about putting the stickers on every car, and we found many dealerships that follow through on that requirement. This way, consumers will always know their rights, whether they’re looking at one car or a bunch of cars when shopping.
Our website includes a wealth of information about the Lemon Laws, including the New and Leased Lemon Law, the Used Car Lemon Law, and much more. We also operate the Lemon Law Arbitration Program. If you have any questions, please call our Consumer Hotline at (888) 283-3757. Click here to watch Channel 5’s story on the survey.
Unemployment Benefit Email Scam posted on Sep 19
If you are receiving unemployment benefits in Massachusetts, beware of emails from an out-of-state firm calling itself Unemployment Assist. The emails, with a subject line that reads: “ID Eligibility Requirement 1: Must be Available for Work” or “Verification Required: 2nd Request” request personally identifiable information, …Continue Reading Unemployment Benefit Email Scam
Avoiding Scams during an Election Year posted on Sep 16
The November elections are fast approaching and the Office of Consumer Affairs and Business Regulation is warning consumers about the risks of Election Season scams. Scams can include scammers posing as representatives of a political campaign soliciting donations; scammers posing as election officials looking …Continue Reading Avoiding Scams during an Election Year
The Skinny on Dietary Supplements posted on Sep 14
We’ve all seen the ads for weight-loss pills and other dietary supplements online, in our favorite magazines, and in television commercials. But what do consumers really know about this market? After a recent investigation by Consumer Reports into the supplement market, we put together some tips consumers should keep in mind.