Post Content

Throughout the months of November and December we will be highlighting shopping terms so you can feel prepared for this holiday shopping season.

 In this series we will outline:

  • Bait & switch Shopping
  • Extended warranties
  • Black Friday shopping tips
  • Cyber Monday/online shopping tips
  • Cooling-off periods
  • Return policies
  • Billing errors

Check back each week for more information on these topics.  Meanwhile, check out our Shopping Rights page for definitions of these terms and more.

Written By:


Jayda Leder-Luis is the Communications Coordinator at the Office of Consumer Affairs & Business Regulation.

Recent Posts

Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues posted on Mar 24

#5 – Lemon Law and Auto Issues Last week, the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. The top four issues were insurance, banking and non-depository   …Continue Reading Top 5 Consumer Issues of 2014: Lemon Law and Auto Issues

Top 5 Consumer Issues of 2014: Cable Service posted on Mar 23

#4 – Cable Service Last week the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, highlighting the top consumer issues from 2014. In previous blogs we described some common problems with our top three   …Continue Reading Top 5 Consumer Issues of 2014: Cable Service

Top 5 Consumer Issues of 2014: Telecommunications posted on Mar 22

#3 – Telecommunications This week the Office of Consumer Affairs and Business Regulation held its annual Top 5 Press Conference at the Massachusetts State House, outlining the most prevalent consumer issues of 2014. The top issues from last year were insurance and banking & non-depository   …Continue Reading Top 5 Consumer Issues of 2014: Telecommunications