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Throughout the months of November and December we will be highlighting shopping terms so you can feel prepared for this holiday shopping season.

 In this series we will outline:

  • Bait & switch Shopping
  • Extended warranties
  • Black Friday shopping tips
  • Cyber Monday/online shopping tips
  • Cooling-off periods
  • Return policies
  • Billing errors

Check back each week for more information on these topics.  Meanwhile, check out our Shopping Rights page for definitions of these terms and more.

Written By:


Jayda Leder-Luis is the Communications Coordinator at the Office of Consumer Affairs & Business Regulation.

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