With holiday shopping in full swing, millions of consumers are expected to ship gifts to their family and friends. However, sending the packages to the right address does not guarantee that they will be received by the intended recipient. Package thefts rise during the holiday season, and some thieves will even follow delivery trucks to scoop up packages as soon as they are delivered.
To make sure your package is properly received this holiday season:
- Require a signature upon delivery
- Request tracking and delivery confirmation
- Insure your packages
- Specify delivery instructions, such as “leave at back door”
- Arrange to pick up packages at the post office or delivery service location
- Ask a friend or neighbor to look out for your order and accept/pick up your packages
- Ship packages to your workplace if your employer allows it
If you are sending a package, let the recipient know that it is coming and when to expect it to arrive (and not to open it just yet!). Be sure to follow up with them to make sure it was received.
If you suspect that a package was lost or stolen, you should:
- First check outside your residence (or other delivery address) to see if the package was placed out of sight, such as in the hedges, by the garage or on the porch;
- Ask your neighbors if they witnessed the delivery or if the shipper accidentally delivered the package to them;
- Contact the shipper first to be sure the items were sent properly. If you determine that the shipper was not at fault, file a complaint with the U.S. Postal Inspection Service;
- File a police report with your local police department.
This post is part of our “Shopping 101” series, bringing you timely information as you shop this holiday season. For more information on your shopping rights, click here.
Scam Log Analysis posted on May 29
The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly available scam, identity theft, and fraud complaints from around the Commonwealth. We review police logs, news sources, and calls from our Consumer Information Hotline on reported scams. How to spot and avoid scams. …Continue Reading Scam Log Analysis
Independent Sellers at Online Marketplaces: Tips for Buyers & Sellers posted on May 27
Many buyers and sellers use online marketplaces, which allow products or services to be offered by multiple third parties and usually provide a means for payment to be processed directly on that website. There are the big name marketplaces, such as eBay or Amazon, but …Continue Reading Independent Sellers at Online Marketplaces: Tips for Buyers & Sellers
Designating a Health Care Proxy posted on Apr 16
April 16th is National Health Care Decisions Day; and a good time to recognize how important it is that you are able to make educated health care decisions. In the case that you are unable to do so, it is crucial to have designated a …Continue Reading Designating a Health Care Proxy