With holiday shopping in full swing, millions of consumers are expected to ship gifts to their family and friends. However, sending the packages to the right address does not guarantee that they will be received by the intended recipient. Package thefts rise during the holiday season, and some thieves will even follow delivery trucks to scoop up packages as soon as they are delivered.
To make sure your package is properly received this holiday season:
- Require a signature upon delivery
- Request tracking and delivery confirmation
- Insure your packages
- Specify delivery instructions, such as “leave at back door”
- Arrange to pick up packages at the post office or delivery service location
- Ask a friend or neighbor to look out for your order and accept/pick up your packages
- Ship packages to your workplace if your employer allows it
If you are sending a package, let the recipient know that it is coming and when to expect it to arrive (and not to open it just yet!). Be sure to follow up with them to make sure it was received.
If you suspect that a package was lost or stolen, you should:
- First check outside your residence (or other delivery address) to see if the package was placed out of sight, such as in the hedges, by the garage or on the porch;
- Ask your neighbors if they witnessed the delivery or if the shipper accidentally delivered the package to them;
- Contact the shipper first to be sure the items were sent properly. If you determine that the shipper was not at fault, file a complaint with the U.S. Postal Inspection Service;
- File a police report with your local police department.
This post is part of our “Shopping 101” series, bringing you timely information as you shop this holiday season. For more information on your shopping rights, click here.
Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info posted on Jul 24
Over the past week, the Consumer Hotline has received two complaints about a scam on Craigslist where buyers are scamming sellers out of money and their personal information. Callers reported being scammed when trying to sell an item on Craigslist. Online buyers would offer to …Continue Reading Craigslist Scam Alert: How You Could You Be Paying Someone to Steal Your Personal Info
First Time Homebuyers Prepare Themselves posted on Mar 13
Buying a home is one of the biggest purchases a consumer will ever make. Although buying and owning a home may seem daunting, prospective Massachusetts homeowners have a wealth of resources to prepare themselves. HUD-approved housing counseling agencies and Community Development Corporations around Massachusetts provide …Continue Reading First Time Homebuyers Prepare Themselves
Subfreezing Temperatures Don’t Have to Freeze Your Bank Account posted on Jan 9
As the nation has endured subfreezing temperatures this week and consumers are putting their thermostats to work, it might be a good idea to check in and see how efficient your heating system is running. In Massachusetts, MassSave, a statewide program sponsored by Massachusetts energy companies, supports …Continue Reading Subfreezing Temperatures Don’t Have to Freeze Your Bank Account