Post Content

With holiday shopping in full swing, millions of consumers are expected to ship gifts to their family and friends.  However, sending the packages to the right address does not guarantee that they will be received by the intended recipient.  Package thefts rise during the holiday season, and some thieves will even follow delivery trucks to scoop up packages as soon as they are delivered.

To make sure your package is properly received this holiday season:

  • Require a signature upon delivery Package delivery
  • Request tracking and delivery confirmation
  • Insure your packages
  • Specify delivery instructions, such as “leave at back door”
  • Arrange to pick up packages at the post office or delivery service location
  • Ask a friend or neighbor to look out for your order and accept/pick up your packages
  • Ship packages to your workplace if your employer allows it

If you are sending a package, let the recipient know that it is coming and when to expect it to arrive (and not to open it just yet!).  Be sure to follow up with them to make sure it was received.

If you suspect that a package was lost or stolen, you should:

  • First check outside your residence (or other delivery address) to see if the package was placed out of sight, such as in the hedges, by the garage or on the porch;
  • Ask your neighbors if they witnessed the delivery or if the shipper accidentally delivered the package to them;
  • Contact the shipper first to be sure the items were sent properly. If you determine that the shipper was not at fault, file a complaint with the U.S. Postal Inspection Service;
  • File a police report with your local police department.

 

This post is part of our “Shopping 101” series, bringing you timely information as you shop this holiday season.  For more information on your shopping rights, click here.

 

Written By:


Jayda Leder-Luis is the Communications Coordinator at the Office of Consumer Affairs & Business Regulation.

Recent Posts

Purchasing a USED car? Here’s what the Lemon Law means for you. posted on Feb 13

Purchasing a USED car? Here’s what the Lemon Law means for you.

President’s Day is this Monday, and many consumers may be looking to purchase or lease new and used cars. This two part series on car purchasing and leasing will provide tips on how you can get the right car and be protected under the Lemon   …Continue Reading Purchasing a USED car? Here’s what the Lemon Law means for you.

Purchasing or leasing a NEW car? Here’s what the Lemon Law means for you. posted on Feb 12

Purchasing or leasing a NEW car? Here’s what the Lemon Law means for you.

With President’s Day fast approaching, many consumers are looking to purchase or lease new and used cars. This two part series on car purchasing and leasing will provide tips on how you can get the right car and be protected under the Lemon Law. Before you   …Continue Reading Purchasing or leasing a NEW car? Here’s what the Lemon Law means for you.

Survey Says: Lemon Law Compliance on the Rise posted on Dec 29

The Massachusetts Lemon Laws provide legal relief to consumers who are sold a new, used, or leased vehicle that has a significant defect to its safety or use. Under these laws, car dealerships are required to place a bright yellow Lemon Law sticker on each   …Continue Reading Survey Says: Lemon Law Compliance on the Rise