Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

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The Skinny on Dietary Supplements Posted on Sep 14

The Skinny on Dietary Supplements

We’ve all seen the ads for weight-loss pills and other dietary supplements online, in our favorite magazines, and in television commercials. But what do consumers really know about this market? After a recent investigation by Consumer Reports into the supplement market, we put together some tips consumers should keep in mind.

How do you connect? A Consumer Guide to Cable Service: Part 3 Posted on Aug 11

How do you connect? A Consumer Guide to Cable Service: Part 3

Cable service is available in most Massachusetts communities through one or more providers, and may be offered as a stand-alone service or as part of a bundled package. The term “bundled package” refers to a specially-priced combination of services that may include telephone service (wireless or landline), television (cable or satellite television), internet or a home security system. Bundled packages often include a contract agreement that will require you to maintain your services for a fixed period of time, usually 12-24 months.

How do you connect? A Consumer Guide to Cable Service: Part 2 Posted on Aug 8

How do you connect? A Consumer Guide to Cable Service: Part 2

Cable service is available in most Massachusetts communities through one or more providers, and may be offered as a stand-alone service or as part of a bundled package. The term “bundled package” refers to a specially-priced combination of services that may include telephone service (wireless or landline), television (cable or satellite television), internet or a home security system. Bundled packages often include a contract agreement that will require you to maintain your services for a fixed period of time, usually 12-24 months.

How do you connect? A Consumer Guide to Cable Service: Part 1 Posted on Aug 4

How do you connect? A Consumer Guide to Cable Service: Part 1

Cable service is available in most Massachusetts communities through one or more providers, and may be offered as a stand-alone service or as part of a bundled package. The term “bundled package” refers to a specially-priced combination of services that may include telephone service (wireless or landline), television (cable or satellite television), internet or a home security system. Bundled packages often include a contract agreement that will require you to maintain your services for a fixed period of time, usually 12-24 months.

May/June Scam Log Analysis Posted on Jul 28

May/June Scam Log Analysis

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly-available scam, identity theft, and fraud complaints from around the Commonwealth via police logs and news outlets, as well as through the Office’s Consumer Information Hotline.

How to Combat Illegal Robocalls Posted on Jul 25

How to Combat Illegal Robocalls

Robocalls have become an all-too-common nuisance for consumers. Robocalls are unsolicited, pre-recorded phone calls, often scams, which are made to consumers without their permission, as opposed to calls solicited by the consumer, such as those from pharmacies and childrens’ schools. Robocalls are illegal in Massachusetts under M.G.L. c. 159C. While consumers can, and should, sign-up -for both the state and national Do-Not-Call lists, unfortunately this does not always stop many unscrupulous solicitors and scammers from making these calls.

Summary of the 2015 Consumer Federation of America Annual Consumer Complaint Survey Posted on Jul 22

The Consumer Federation of America and the North American Consumer Protection Investigators recently released the results of the 2015 Consumer Complaint Survey. This report is based on consumer information, complaints, and suggestions for increased consumer protections from 33 consumer agencies in 21 states.

Registry of Motor Vehicles Mimic Websites Posted on Jul 14

Registry of Motor Vehicles Mimic Websites

Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.

National Consumer Protection Week 2013 Posted on Mar 5

National Consumer Protection Week 2013

This week is National Consumer Protection Week (NCPW). More than 60 nonprofit organizations and federal, state, and local agencies are participating this year all with the intention of bringing a larger awareness to consumer rights. For the past 15 years, the week has brought together   …Continue Reading National Consumer Protection Week 2013