Mass Consumer Affairs Blog

The Official Blog of the Massachusetts Office of Consumer Affairs and Business Regulation

Tag Archives: Massachusetts

Health Insurance Open Enrollment Posted on Oct 24

Health Insurance Open Enrollment

Looking for health insurance for you or your family and your employer doesn’t offer it? The Commonwealth’s Health Insurance Connector’s Open Enrollment begins this year on November 1, and continues through January 31st, 2017. Massachusetts and federal law prohibit consumers from purchasing an insurance plan outside of the Open Enrollment period unless there is a qualifying event, such as a birth or adoption of a child, marriage, divorce, loss of insurance through employer, etc.

How do you connect? A Consumer Guide to Cable Service: Part 2 Posted on Aug 8

How do you connect? A Consumer Guide to Cable Service: Part 2

Cable service is available in most Massachusetts communities through one or more providers, and may be offered as a stand-alone service or as part of a bundled package. The term “bundled package” refers to a specially-priced combination of services that may include telephone service (wireless or landline), television (cable or satellite television), internet or a home security system. Bundled packages often include a contract agreement that will require you to maintain your services for a fixed period of time, usually 12-24 months.

How do you connect? A Consumer Guide to Cable Service: Part 1 Posted on Aug 4

How do you connect? A Consumer Guide to Cable Service: Part 1

Cable service is available in most Massachusetts communities through one or more providers, and may be offered as a stand-alone service or as part of a bundled package. The term “bundled package” refers to a specially-priced combination of services that may include telephone service (wireless or landline), television (cable or satellite television), internet or a home security system. Bundled packages often include a contract agreement that will require you to maintain your services for a fixed period of time, usually 12-24 months.

May/June Scam Log Analysis Posted on Jul 28

May/June Scam Log Analysis

The Massachusetts Office of Consumer Affairs and Business Regulation compiles publicly-available scam, identity theft, and fraud complaints from around the Commonwealth via police logs and news outlets, as well as through the Office’s Consumer Information Hotline.

Do-Not-Call Consumer & Solicitor Responsibilities Posted on Jul 20

Do-Not-Call Consumer & Solicitor Responsibilities

The Massachusetts Do-Not-Call Registry allows consumers to stop receiving certain telephone solicitations simply by signing-up and providing their telephone number. Established in 2003, the law requires telephone solicitors, list-brokers, and telemarketers to register with the Office of Consumer Affairs and Business Regulation, subscribe to the Do-Not-Call Registry, and remove registered telephone numbers of consumers from their call lists.

Registry of Motor Vehicles Mimic Websites Posted on Jul 14

Registry of Motor Vehicles Mimic Websites

Massachusetts consumers looking to renew a license or schedule a road test online through the Registry of Motor Vehicles may come across unofficial third-party websites, or “mimic sites.” Do NOT be fooled! These services have no affiliation with the RMV, regardless of how real they may seem.

Massachusetts Health Insurers Now Required to Provide Prices in Real-Time Posted on Oct 1

Starting October 1, health insurance companies in Massachusetts must provide online cost estimator tools for their members to compare the price and out-of-pocket costs of certain healthcare services, procedures, or hospital admissions.

Can’t pay your phone bill? Stay connected with telephone assistance Posted on Sep 10

Staying connected to local resources and emergency services can improve and possibly save many lives, say state regulators. Access to local emergency services and community resources is vital to our low-income and elderly residents. The Massachusetts Department of Telecommunications and Cable (DTC) wants residents to   …Continue Reading Can’t pay your phone bill? Stay connected with telephone assistance

Car Buyers: You deserve to know your Lemon Law rights! Posted on Sep 5

The Office of Consumer Affairs recently conducted a survey of car dealerships to see whether they post required Lemon Law stickers that detail a consumer’s rights for buying cars, and we found that many dealerships surveyed were not in full compliance.

Massachusetts Housing Week 2013 Posted on Jun 17

It is safe to say that the first ever Massachusetts Housing Week was a major success! Beginning with a proclamation by Governor Patrick last Monday in Dorchester, Housing Week took me, DHCD Undersecretary Gornstein, Division of Banks Commissioner Cotney, DHCD Deputy Undersecretary Jemison and a   …Continue Reading Massachusetts Housing Week 2013