Mark Fine, Director of Strategic Planning and Performance Improvement, Executive Office for Administration and Finance
At the end of March, the Commonwealth held its 2nd annual performance management conference (MassResults: Building a Results-oriented Government), hosted by the Collins Center for Public Management at UMass Boston. If you are a leader or manager in state government, I hope you had the opportunity to be at this important event and learn more about the state’s MassResults initiative. If not, you can find all the presentation materials here.
A crowd of over 400 people listened as state government leaders representing a wide variety of agencies discussed how they are using performance management to deliver better results. Leaders like Dr. Julian Harris from MassHealth, Gary Lambert from the Operational Services Division and Rachael Kaprielian, from the Registry of Motor Vehicles talked about the importance of setting clear organizational goals and using data and evidence to make better decisions – the fundamentals of performance management. They sent the message that no matter what type of business the organization is running, performance management is a powerful tool that can rally a team, improve accountability, and ultimately produce better results.
One of the most critical elements of making performance management stick is strong leadership – and that’s why Governor Patrick rallied the audience mid-day as he spoke about his unrelenting commitment to building a more effective, accountable and open state government. He charged every state manager and leader in the room to use performance management as a tool to help deliver his bold agenda and leave a better government for future generations. He may have also lit up the Twittersphere as he jokingly announced a run for a third term!
Helping to close the day, Glen Shor, Secretary for Administration and Finance, talked about what’s next for MassResults. Building on the successes already achieved in January 2013, including the publication of Secretariat strategic plans and the development of a program-based budget, the Commonwealth plans to take things to the next level. Come January 2014, Secretariats will publish public performance reports for the first time ever and Massachusetts will issue a performance-based program-budget linking performance and spending information.
Performance management is a practice that’s here to stay – in fact, we’ve already started to think about next year’s conference. If you have ideas and suggestion, please leave a comment below or contact firstname.lastname@example.org.
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