Mass Innovation Blog

Continuous Innovation for a More Productive Commonwealth

Latest Post

2013 Annual Report of the Office of the Government Innovation Officer (OGIO)

2013 Annual Report of the Office of the Government Innovation Officer (OGIO) posted on Dec 12

The last year has been productive and exciting for the Patrick administration as we have moved forward on our innovation agenda within Massachusetts state government. During Fiscal Year 2013 (FY13), the following activities were completed: Assessed needs and “opportunities for innovation” among the Commonwealth executive   …Continue Reading 2013 Annual Report of the Office of the Government Innovation Officer (OGIO)

Recent Posts

MBTA App Puts Ticketing in the Palm of Your Hand posted on Sep 23

MBTA App Puts Ticketing in the Palm of Your Hand

The Massachusetts Bay Transit Authority’s (MBTA) mTicket is a first-in-the-nation mobile ticketing app which supports an end-to-end smartphone ticketing system and serves all commuter rail lines and ferries across the state. mTicket is comprised of customer-facing apps for both iOS and Android phones, conductor validation   …Continue Reading MBTA App Puts Ticketing in the Palm of Your Hand

Becoming Agile posted on Aug 6

Becoming Agile

The Patrick Administration is tirelessly pursuing innovation in state government to improve service delivery to residents and to save taxpayers’ money.  Several times a year, the Commonwealth hosts a project management forum (“PM Connect”), where project management experts share best practices on key topics. A   …Continue Reading Becoming Agile

High Tech Municipal Facilities Management posted on Jul 23

High Tech Municipal Facilities Management

Victor Diniak had a vision. As Director of the Department of Public Works (DPW) in the Town of Hanover, he wanted to further streamline town operations by allowing residents and building users to report facility issues using their smartphones. Hanover had already achieved impressive efficiencies:   …Continue Reading High Tech Municipal Facilities Management

Leveraging IT in Massachusetts’ Municipalities posted on Jun 11

Leveraging IT in Massachusetts’ Municipalities

Massachusetts is composed of 351 cities and towns.  In just over one year, I have personally visited more than 150 of these communities to help them leverage technology. Today, more than ever, our state agencies and local governments rely on technology to make services easy   …Continue Reading Leveraging IT in Massachusetts’ Municipalities

“Bring Your Own Device” (BYOD) Gives Users More Choices posted on May 30

“Bring Your Own Device” (BYOD) Gives Users More Choices

In response to the growing prevalence of mobile devices in our workforce, the Information Technology Division (ITD) for the Commonwealth has introduced its Bring Your Own Device (BYOD) policy. BYOD means that employees can use their personal phones to connect to computing resources while at   …Continue Reading “Bring Your Own Device” (BYOD) Gives Users More Choices