Mass Innovation Blog

Continuous Innovation for a More Productive Commonwealth

Category Archives: Changing the Way Government Does Business

2013 Annual Report of the Office of the Government Innovation Officer (OGIO) Posted on Dec 12

2013 Annual Report of the Office of the Government Innovation Officer (OGIO)

The last year has been productive and exciting for the Patrick administration as we have moved forward on our innovation agenda within Massachusetts state government. During Fiscal Year 2013 (FY13), the following activities were completed: Assessed needs and “opportunities for innovation” among the Commonwealth executive   …Continue Reading 2013 Annual Report of the Office of the Government Innovation Officer (OGIO)

MBTA App Puts Ticketing in the Palm of Your Hand Posted on Sep 23

MBTA App Puts Ticketing in the Palm of Your Hand

The Massachusetts Bay Transit Authority’s (MBTA) mTicket is a first-in-the-nation mobile ticketing app which supports an end-to-end smartphone ticketing system and serves all commuter rail lines and ferries across the state. mTicket is comprised of customer-facing apps for both iOS and Android phones, conductor validation   …Continue Reading MBTA App Puts Ticketing in the Palm of Your Hand

Becoming Agile Posted on Aug 6

Becoming Agile

The Patrick Administration is tirelessly pursuing innovation in state government to improve service delivery to residents and to save taxpayers’ money.  Several times a year, the Commonwealth hosts a project management forum (“PM Connect”), where project management experts share best practices on key topics. A   …Continue Reading Becoming Agile

High Tech Municipal Facilities Management Posted on Jul 23

High Tech Municipal Facilities Management

Victor Diniak had a vision. As Director of the Department of Public Works (DPW) in the Town of Hanover, he wanted to further streamline town operations by allowing residents and building users to report facility issues using their smartphones. Hanover had already achieved impressive efficiencies:   …Continue Reading High Tech Municipal Facilities Management

Leveraging IT in Massachusetts’ Municipalities Posted on Jun 11

Leveraging IT in Massachusetts’ Municipalities

Massachusetts is composed of 351 cities and towns.  In just over one year, I have personally visited more than 150 of these communities to help them leverage technology. Today, more than ever, our state agencies and local governments rely on technology to make services easy   …Continue Reading Leveraging IT in Massachusetts’ Municipalities

“Bring Your Own Device” (BYOD) Gives Users More Choices Posted on May 30

“Bring Your Own Device” (BYOD) Gives Users More Choices

In response to the growing prevalence of mobile devices in our workforce, the Information Technology Division (ITD) for the Commonwealth has introduced its Bring Your Own Device (BYOD) policy. BYOD means that employees can use their personal phones to connect to computing resources while at   …Continue Reading “Bring Your Own Device” (BYOD) Gives Users More Choices

Commonwealth Citizens Connect: Using Technology to Create Dialogue Between Residents and Government Posted on Apr 23

Commonwealth Citizens Connect:  Using Technology to Create Dialogue Between Residents and Government

“Tree limb snapped, hanging on phone wires,” “Pedestrian street signs are down,” and “Pothole on Smith St” are common concerns reported each day to local governments across the United States.  But instead of a requiring a phone call, a letter, or an in-person trip, these   …Continue Reading Commonwealth Citizens Connect: Using Technology to Create Dialogue Between Residents and Government

DOR’s “WebFile for Income” Tax Mobile App Available for Refund Program Posted on Mar 28

DOR’s “WebFile for Income” Tax Mobile App Available for Refund Program

First came “WebFile for Income”, the Commonwealth’s online system which thousands of taxpayers will use to file their state returns this year. Now comes WebFile for your smartphone. The Department of Revenue developed the free WebFile mobile app for iPhone and Android smartphone users to   …Continue Reading DOR’s “WebFile for Income” Tax Mobile App Available for Refund Program

Welcome to Mass Innovation Posted on Jan 23

Welcome to Mass Innovation

Welcome to the Mass Innovation blog! In my role as Government Innovation Officer (GIO), I have been charged with looking at how the various operations of the Commonwealth state government can be streamlined by leveraging innovations. To begin, I went on a “listening tour” —   …Continue Reading Welcome to Mass Innovation

Regulatory Reform Initiative: Overview Posted on May 11

Nearly half of all employed people in Massachusetts are working in small businesses, and these small businesses represent the best opportunities for economic growth and prosperity in the Commonwealth. To ensure that state government is creating the conditions for small businesses to thrive, the Patrick-Murray   …Continue Reading Regulatory Reform Initiative: Overview