First came “WebFile for Income”, the Commonwealth’s online system which thousands of taxpayers will use to file their state returns this year. Now comes WebFile for your smartphone.
The Department of Revenue developed the free WebFile mobile app for iPhone and Android smartphone users to connect to the most popular features of our online tax filing system.
This is another innovative way for DOR to reach out to those customers who make their smartphones a center for personal business – Revenue Commissioner Amy Pitter
Commissioner Pitter is expanding outreach to the Commonwealth’s 3.5 million taxpayers through her DOR360 initiative to improve customer service.
Since 70% of state income tax returns result in a refund, the demand for DOR’s “where’s my refund” program is high online and on the customer service line. The smart phone version allows taxpayers to check on the status of refunds and make corrections should a check or tax return be held up to review for a missing signature, missing schedules, or a wage mismatch issue. Taxpayers can easily resolve those issues within the app itself, just as they would with our online tax filing system.
The WebFile mobile app also allows taxpayers to stop payment of a refund check, to request a copy by mail, and to review any adjustments or offsets that may have affected the refund amount. Smartphone users can file for an extension and schedule any tax payments up to April 16th to avoid penalties and interest.
Taxpayers who log into the mobile app using their existing WebFile account will also receive news alerts. Any notices or reminders that DOR now sends online to taxpayers can be sent to their smart phones as well. They will also have access to the Mass.gov RSS feed and all DOR produced tax–related videos.
All the work for the app was done in-house by DOR’s Information Services Organization Web and Mobile Team. They laid the groundwork for more future customer-friendly apps that one day will let taxpayers view their tax history, change their address and update their profile, not only for smartphones, but on tablets too.
This tax filing season, nearly 95% of the Commonwealth’s 3.5 million taxpayers are expected to file their returns electronically through “WebFile for Income” or using other commercial software programs. Over the last decade, the number of taxpayers who file paper forms has dropped 38% saving DOR at least $6.8 million. DOR hopes that tech savvy taxpayers will “hang up” on the automated phone service, and, instead, instantly check up on their return with a device that fits right in the palm of their hand.
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