Welcome to the Mass Innovation blog!
In my role as Government Innovation Officer (GIO), I have been charged with looking at how the various operations of the Commonwealth state government can be streamlined by leveraging innovations.
To begin, I went on a “listening tour” — speaking with a cross section of leaders across the various agencies in the Commonwealth. My goal was to get an initial understanding of the mission of the organization, to hear the needs of that organization’s “customers,” and to understand where there might be “opportunities for innovation” and improvement.
I literally received hundreds of comments and suggestions from insightful leaders within the Commonwealth. Distilled from that listening tour was the creation of a framework which articulated principles which should guide customer-facing activities. I called this framework the GIO’s 10 A’s. You can learn more about the GIO’s 10 A’s by clicking here.
On a regular basis, this blog will publish articles which profile some of our innovation projects and learnings. You will hear about “cool,” past innovative projects which are completed and are already providing value to the Commonwealth. And you will hear about new projects, which will continue our progress in becoming a 10A Organization (i.e. an organization which operates excellently, in accord with the GIO’s 10A’s framework).
We are committed to continuously changing the way government does business by finding efficiencies and implementing current, innovative strategies from business and government leaders. Many of the initiatives you will read about here will save taxpayer dollars while improving access to critical services. Some of the articles will be written by me, while other articles will be written by leaders who are spearheading various innovative initiatives.
We will also periodically post articles on this blog about Commonwealth initiatives to attract and retain innovative individuals and businesses to the Commonwealth. (In fact, you may notice that we have retained archived blog articles on this site which describe some of the Commonwealth’s previous innovation economic development activities.)
Our goal is to have you join us as a participant in our journey, as we foster Continuous Innovation for a More Productive Commonwealth.
We look forward to sharing with you as our journey unfolds.
2013 Annual Report of the Office of the Government Innovation Officer (OGIO) posted on Dec 12
The last year has been productive and exciting for the Patrick administration as we have moved forward on our innovation agenda within Massachusetts state government. During Fiscal Year 2013 (FY13), the following activities were completed: Assessed needs and “opportunities for innovation” among the Commonwealth executive …Continue Reading 2013 Annual Report of the Office of the Government Innovation Officer (OGIO)
MBTA App Puts Ticketing in the Palm of Your Hand posted on Sep 23
The Massachusetts Bay Transit Authority’s (MBTA) mTicket is a first-in-the-nation mobile ticketing app which supports an end-to-end smartphone ticketing system and serves all commuter rail lines and ferries across the state. mTicket is comprised of customer-facing apps for both iOS and Android phones, conductor validation …Continue Reading MBTA App Puts Ticketing in the Palm of Your Hand
Becoming Agile posted on Aug 6
The Patrick Administration is tirelessly pursuing innovation in state government to improve service delivery to residents and to save taxpayers’ money. Several times a year, the Commonwealth hosts a project management forum (“PM Connect”), where project management experts share best practices on key topics. A …Continue Reading Becoming Agile