Welcome to the Mass Innovation blog!
In my role as Government Innovation Officer (GIO), I have been charged with looking at how the various operations of the Commonwealth state government can be streamlined by leveraging innovations.
To begin, I went on a “listening tour” — speaking with a cross section of leaders across the various agencies in the Commonwealth. My goal was to get an initial understanding of the mission of the organization, to hear the needs of that organization’s “customers,” and to understand where there might be “opportunities for innovation” and improvement.
I literally received hundreds of comments and suggestions from insightful leaders within the Commonwealth. Distilled from that listening tour was the creation of a framework which articulated principles which should guide customer-facing activities. I called this framework the GIO’s 10 A’s. You can learn more about the GIO’s 10 A’s by clicking here.
On a regular basis, this blog will publish articles which profile some of our innovation projects and learnings. You will hear about “cool,” past innovative projects which are completed and are already providing value to the Commonwealth. And you will hear about new projects, which will continue our progress in becoming a 10A Organization (i.e. an organization which operates excellently, in accord with the GIO’s 10A’s framework).
We are committed to continuously changing the way government does business by finding efficiencies and implementing current, innovative strategies from business and government leaders. Many of the initiatives you will read about here will save taxpayer dollars while improving access to critical services. Some of the articles will be written by me, while other articles will be written by leaders who are spearheading various innovative initiatives.
We will also periodically post articles on this blog about Commonwealth initiatives to attract and retain innovative individuals and businesses to the Commonwealth. (In fact, you may notice that we have retained archived blog articles on this site which describe some of the Commonwealth’s previous innovation economic development activities.)
Our goal is to have you join us as a participant in our journey, as we foster Continuous Innovation for a More Productive Commonwealth.
We look forward to sharing with you as our journey unfolds.