Post Content

MassDOT Innovation ButtonIn June 2009, Governor Deval Patrick signed Chapter 25 of the Acts of 2009, which consolidated several state offices into the Massachusetts Department of Transportation.  To streamline planning and promote performance management and innovation, MassDOT re-launched its Office of Performance Management and Innovation (OPM&I) in October 2011.



One of OPM&I’s first accomplishments was the introduction of an organization-wide innovation campaign.  Every quarter, employees suggest how MassDOT can improve daily operations, enhance customer service, save money, and work more efficiently. Senior managers implement the best ideas
and recognize their submitters. The campaign encourages employees to cultivate internal improvements and, with over 100 ideas received and 5 awards given, it has been a success.

Beyond the campaign, OPM&I supports other innovative projects across MassDOT: MassDOT Innovation

  • In July 2012, it helped introduce a Real Time Traffic Management system, which is providing accurate traffic data for travelers along I-93.
  • In August, it helped develop MassDOT’s official Facebook page and designed a “curiosTy” marketing campaign for the MBTA’s 115th anniversary.
  • In November, it launched One Voice, a project that is streamlining MassDOT’s complicated telephone directories. Now, instead of requiring customers to navigate between several phone systems, callers can dial a single number (857-DOT-INFO) to contact their local highway district, find out when their Registry branch opens, report a problem on their local bus route, or find out when their flight leaves Logan.

A Year of Successes

Over its first year, OPM&I has developed and implemented performance management systems, policies and processes and introduced other new initiatives that are improving internal operations:

  • Strategic Planning: A department wide-strategic plan was created which aligns the organization’s goals and operations of every office, and establishes clear performance targets.
  • Accountability & Transparency: Continuously-refined performance management tools were developed that are used to track results against metrics, and are reviewed in monthly internal meetings and quarterly public accountability meetings. Performance management reports are also available on MassDOT’s website.
  • Training: Over 150 managers have attended customized training programs to hone their leadership skills.

In 2009, MassDOT was an amalgam of offices with separate cultures, procedures, and software.  Integration has been difficult, but the department’s leaders have risen to the challenge. In 2013, the office will continue to weave performance management into MassDOT’s organizational infrastructure and uphold the department’s commitment to excellence for the Governor, Lt. Governor, Legislature, and – most importantly – for Massachusetts’ residents, visitors, and businesses.

By: Celia J. Blue, Assistant Secretary, MassDOT and Christopher Lynch, Office of Performance Management, MassDOT

Written By:

Assistant Secretary, Office of Performance Management and Innovation, MassDOT

Tags: , ,

Recent Posts

2014 Annual Report of the Office of the Government Innovation Officer (OGIO) posted on Dec 23

2014 Annual Report of the Office of the Government Innovation Officer (OGIO)

This past year has been quite an active one as we have made great progress advancing our innovation agenda within Massachusetts state government.  Highlights include: Launched a Commonwealth of Massachusetts Innovation Fellows (CMIF) Program to nurture and grow a culture of innovation among Commonwealth employees   …Continue Reading 2014 Annual Report of the Office of the Government Innovation Officer (OGIO)

The Commonwealth of Massachusetts Launches Its Municipal Grant Finder posted on Dec 3

The Commonwealth of Massachusetts Launches Its Municipal Grant Finder

Local officials in city and town governments interact with the Commonwealth every day on a variety of matters – from accessing resources to understanding obligations and regulations. Sometimes, local officials know which persons, programs or agencies to contact at the state level to access the   …Continue Reading The Commonwealth of Massachusetts Launches Its Municipal Grant Finder

The Road to Open Data posted on Nov 24

The Road to Open Data

The topic of Open Data is gaining significant coverage in government news. So amongst the buzz, the Commonwealth and the Mass Technology Leadership Council (MassTLC) held an open discussion to hear thoughts from the public. According to The Open Data Handbook, “open data is data   …Continue Reading The Road to Open Data