On the Job

The Official Blog of the Executive Office of Labor and Workforce Development

Category Archives: Unemployment insurance

New Customer Service Feature: What Claimants and Employers Are Saying about UI Online Posted on Nov 25

New Customer Service Feature: What Claimants and Employers Are Saying about UI Online

A year after launching its web based Unemployment Insurance system “UI Online”, the Department of Unemployment Services (DUA) embarked on an ambitious customer service initiative to solicit feedback from claimants and employers who used the new technology. UI is a critical safety net for someone   …Continue Reading New Customer Service Feature: What Claimants and Employers Are Saying about UI Online

Multilingual Services Available To Help UI Claimants with Language Barriers Posted on Mar 17

Multilingual Services Available To Help UI Claimants with Language Barriers

The Office of Multilingual Services provides dedicated services to help Limited English Proficiency claimants understand their UI rights and responsibilities, and explain how to file an appeal for claimants disqualified for UI benefits.

How to access your 1099G statement for Tax Year 2013 Posted on Feb 6

1099G statements for Tax Year 2013 have been mailed. If you do not receive your 1099G by February 15, please call 617-626-5647 to request a copy.

Online Services Are Available During The Holidays Posted on Dec 23

Online Services Are Available During The Holidays

For the convenience of our customers, both UI Online and JobQuest systems will be available during the Christmas and New Year holidays.  Customer service representatives will not be available on the holidays.  If you need help, please call us during regular business hours. UI Online   …Continue Reading Online Services Are Available During The Holidays

Videos de UI Online están ahora disponible en español Posted on Dec 6

Esta semana, el Departamento de Asistencia al Desempleado (DUA) sacó dos videos informativos en español sobre UI Online. Se introdujo UI Online este mes de julio pasado para ofrecer  una manera conveniente de auto-servicio para que individuos trabajen con DUA.   UI Online le permite: Solicitar   …Continue Reading Videos de UI Online están ahora disponible en español