A year after launching its web based Unemployment Insurance system “UI Online”, the Department of Unemployment Services (DUA) embarked on an ambitious customer service initiative to solicit feedback from claimants and employers who used the new technology. UI is a critical safety net for someone …Continue Reading New Customer Service Feature: What Claimants and Employers Are Saying about UI Online
The Office of Multilingual Services provides dedicated services to help Limited English Proficiency claimants understand their UI rights and responsibilities, and explain how to file an appeal for claimants disqualified for UI benefits.
1099G statements for Tax Year 2013 have been mailed. If you do not receive your 1099G by February 15, please call 617-626-5647 to request a copy.
For the convenience of our customers, both UI Online and JobQuest systems will be available during the Christmas and New Year holidays. Customer service representatives will not be available on the holidays. If you need help, please call us during regular business hours. UI Online …Continue Reading Online Services Are Available During The Holidays
Esta semana, el Departamento de Asistencia al Desempleado (DUA) sacó dos videos informativos en español sobre UI Online. Se introdujo UI Online este mes de julio pasado para ofrecer una manera conveniente de auto-servicio para que individuos trabajen con DUA. UI Online le permite: Solicitar …Continue Reading Videos de UI Online están ahora disponible en español
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