Post Content

Few people know what they do, but without them the Department of Industrial Accidents couldn’t efficiently settle worker’s compensation disputes.  They are called conciliators– employees trained in mediation who help resolve almost half of all worker’s compensation disputes.

The conciliator is the first person the worker and the insurer see to settle their differences over a claim. The conciliator’s goal is to get the parties to resolve their differences before the dispute goes into the formal process for adjudication which can take more time and expense to settle for both parties. The conciliators’ job is to review documentation both parties submit to support their positions. Often times, that means keeping the case schedule flexible in order to give both parties time to collect adequate documentation of their claims. While conciliators can encourage the parties to work out a settlement, they cannot impose a resolution.

Nevertheless, conciliators have been successful in mediating agreements. Last year, workers or insurers filed 12,799 cases with the DIA.  Almost all of these cases were scheduled for conciliation. DIA conciliators helped settle 5,873 cases or 46% of the cases that came their way.

DIA conciliators provide a tremendous service by reducing the number of cases that go before an Administrative Judge at conference. Disputes are settled quicker allowing DIA to handle cases more efficiently.

To learn more about conciliation and the dispute resolution process, please visit us at http://www.mass.gov/dia

Written By:


Director, Department of Industrial Accidents

Tags: , , ,

Recent Posts

The Heat is On – But Heat Illness is Preventable! posted on Jul 21

The Heat is On – But Heat Illness is Preventable!

Summertime… It’s time for fun in the sun, especially after such a brutal winter! But in addition to fun, summer often brings intense heat waves. According to the CDC, on average, extreme heat causes more U.S. deaths than other natural disasters. Heat safety is clearly   …Continue Reading The Heat is On – But Heat Illness is Preventable!

New Director of Human Resources Takes the Helm posted on Jul 13

New Director of Human Resources Takes the Helm

JULY 9, 2015…With his many years of experience in project management and HR consulting, Tom Waye hopes to “really help reconstitute what we’re doing and how we do it,” in his new role as human resources director for the Secretariat. He describes himself as both   …Continue Reading New Director of Human Resources Takes the Helm

Baker Administration Cabinet secretaries look to replicate job training model posted on Jul 3

Baker Administration Cabinet secretaries look to replicate job training model

SPRINGFIELD, JUNE 30, 2015…. It is nearly impossible to talk about manufacturing without the topic very quickly turning to workforce development, and the difficulty manufacturers have finding skilled workers. A group of manufacturers in the Pioneer Valley this week described to Lt. Gov. Karyn Polito,   …Continue Reading Baker Administration Cabinet secretaries look to replicate job training model