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The Federal Trade Commission (FTC) has finalized changes to Telemarketing Sales Rule (“TSR” or “Rule”). These amendments define and prohibit the use of certain payment methods in all telemarketing transactions; expand the scope of the advance fee ban for recovery services; and clarify certain provisions of the …Continue Reading Amendments to the Telemarketing Rule
The Massachusetts Office of Consumer Affairs and Business Regulation publishes a variety of free pamphlets on subjects of interest to consumers. “Tenant Rights and Responsibilities” and “Landlord Rights and Responsibilities” are among the most popular. Text only versions of the tenant and landlord pamphlets are …Continue Reading Free Consumer Information
The Federal Trade Commission described zombie debt as “a debt that you think is dead, gone, and forgotten, but has somehow come back to life”. The debt is obtained by collectors who purchase old debt from the original creditors and/or debt collection agencies for a minimal expense …Continue Reading What is Zombie Debt?
We reported earlier that the FCC had implemented rules under the Telephone Consumer Protection Act. They have recently issued a declaratory ruling (FCC 15-72) that tightens the rules for companies. Consumers can revoke their consent “in any reasonable way” and companies have a single chance to …Continue Reading Consumer Protection Against Robocalls Strengthened by FCC Declaratory Ruling
If you complete a contract and now own your cell phone outright, your U.S. wireless carrier must unlock the phone from their network at your request as of February 11, 2015. The Unlocking Consumer Choice and Wireless Competition Act (P.L. 113-144) repeals and replaces Library of Congress rules made …Continue Reading Cell Phones Must Now Be Unlocked at Owner’s Request
The Appellate Division of District Court, reviewing a case in Salem District Court has ruled that the law does not require certified mail for a demand letter in a consumer protection claim. (Leck v. Pope’s Landing Marine, Inc., et al.) Citing chapter 93A section 9, …Continue Reading 93A Demand letter sent by mail sufficient notice…
We have all experienced disappointment with a product or service, but how many of us actually follow through to write a letter expressing our dissatisfaction? USA.gov has some resources that will help write an effective letter to a company by providing a sample. They also …Continue Reading Consumer Complaints and Resources
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2016