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Consistent with MOD’s mission, the Client Services Unit seeks to eliminate barriers through the provision of information and by providing technical assistance and advocacy on disability related denial of service and discrimination issues.

Older man with walker using a mobile phone.

Contact Client Services with questions regarding your disability rights.

Client Services staff provide tailored responses to questions from the public. Individuals seeking information about benefits, services, and resources will receive thorough explanations of how various systems/programs work and how to locate those services.   For individuals who report that they have encountered discrimination, faced a barrier to participating in a program, or for those requesting guidance on understanding a complex issue, staff will gather facts, evaluate the matter in the context of the applicable law/regulation, discuss potential recourse for resolving the issue, and determine whether and how they can assist.

Depending on the particulars of an issue and the potential recourse that is available, advocacy may be warranted. Additionally staff routinely provide technical assistance around reasonable accommodation issues in employment, housing, education, government programs, etc. including reviewing documentation and drafting requests.

The Client Assistance Program (CAP), which operates under a federal grant, is located within the Client Services unit.  CAP’s role is to provide information about vocational rehabilitation and independent living services and to provide assistance to applicants to and clients/consumers of these programs when services are not being provided according to regulation or policy. Individuals seeking information or assistance from CAP should contact the Client Services Unit directly.

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